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Troubleshooting
Are you having technical issues?

1. Game Resolution / Windowed mode too small

Be sure to check Wolf's solution here:

http://gtm.you1.cn/app/578850/discussions/0/135511913385979965/#c135512104777551679

If it's not clear enough, here are some screenshots that may help you (sorry for the spanish)

http://imgur.com/a/BNpaG
Terakhir diedit oleh rebel rabbit; 25 Apr 2017 @ 4:23pm
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Mikeliest 21 Mei 2017 @ 3:12pm 
Hi, I'm on a Mac, and I'm having the same issue. Just bought the game and now it's booting into a stretched aspect ratio, whether I'm playing in windowed mode or fullscreen. I've looked at the preference files that reference the screen width/height but it's not obvious what I need to change to fix the resolution. I've tried uninstalling and reinstalling, but that hasn't worked either. I'm really not sure what to do, so any suggestions would be helpful as I really want to play the game.
gontzalve 21 Mei 2017 @ 6:59pm 
Diposting pertama kali oleh Mikeliest:
Hi, I'm on a Mac, and I'm having the same issue. Just bought the game and now it's booting into a stretched aspect ratio, whether I'm playing in windowed mode or fullscreen. I've looked at the preference files that reference the screen width/height but it's not obvious what I need to change to fix the resolution. I've tried uninstalling and reinstalling, but that hasn't worked either. I'm really not sure what to do, so any suggestions would be helpful as I really want to play the game.

When you played it for the first time, was it stretched?
Mikeliest 22 Mei 2017 @ 3:39am 
The first time I launched it, it briefly opened into a small window that had the correct resolution, but I soon enlarged it to fullscreen and it was stretched. Ever since that point, no matter what I've tried, it has always been stretched.
gontzalve 22 Mei 2017 @ 5:34am 
Got it. Let me see what can I do to fix that issue. It could take me a couple of days though :/
Mikeliest 22 Mei 2017 @ 5:25pm 
No worries, thanks for the help :D
ilnoz ツ 4 Jun 2017 @ 7:30am 
I can't find this folder. I don't have it on my computer. Can you help me?
gontzalve 4 Jun 2017 @ 8:43am 
Diposting pertama kali oleh ilnoz:
I can't find this folder. I don't have it on my computer. Can you help me?
Are you using mac or windows?
DreamCarver 18 Jul 2017 @ 1:24am 
I'm on a Mac and can't get user levels to play. They're just empty, and I sit in silence until the end of the 64 seconds.
Zerobra 8 Jun 2018 @ 3:54pm 
Hello, I have a problem with the game. When I start it It's just shows me a white window, but I hear the game sound. I tried to change a window resolution, but it gives no result.
UPD: In fullscrean mode it becomes clear.
Terakhir diedit oleh Zerobra; 8 Jun 2018 @ 4:23pm
gontzalve 8 Jun 2018 @ 8:22pm 
Diposting pertama kali oleh Max Karl Ernst Ludwig Planck:
Hello, I have a problem with the game. When I start it It's just shows me a white window, but I hear the game sound. I tried to change a window resolution, but it gives no result.
UPD: In fullscrean mode it becomes clear.

Hey! What happens when you go out of fullscreen? Could you trying exiting the fullscreen mode through the game menu? The option is on the left of the first screen in the menu
Zerobra 8 Jun 2018 @ 9:14pm 
Oh, sorry for my english. I mean in fullscreen mode I also cannot see anything. I turned fullscreen in Registy Editor and not sure that it was fullscreen. So I cannot open menu becase I just don't see anything.
gontzalve 8 Jun 2018 @ 9:34pm 
That's pretty weird. Would you mind sending us an email at hola@rblrbt.com?
EDIT: If you can also give more details in the email it would be great.
Terakhir diedit oleh gontzalve; 8 Jun 2018 @ 9:35pm
Zerobra 8 Jun 2018 @ 9:54pm 
Done
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Tanggal Diposting: 25 Apr 2017 @ 4:23pm
Postingan: 13