I have no idea if I would like Valfaris. I never tried it, just like thousands of other games on my hypernerd acc.
But the majority liked it.
The game suddenly got a lot of negative reviews because there was a presumably random mistake and a lot of customers got the game withdrawn from their account. At first glance, it was an unusual and suspicious thing.
However, some assign responded on the forum within hours, openly outlined the situation, apologized and solved the problem within 1-2 days.
I think that accidents can happen to anyone, as I know they treated the situation completely correctly and do not deserve to lose their good reputation.

I have no idea if I would like Valfaris. I never tried it, just like thousands of other games on my hypernerd acc. But the majority liked it. The game suddenly got a lot of negative reviews because there was a presumably random mistake and a lot of customers got the game withdrawn from their account. At first glance, it was an unusual and suspicious thing. However, some assign responded on the forum within hours, openly outlined the situation, apologized and solved the problem within 1-2 days. I think that accidents can happen to anyone, as I know they treated the situation completely correctly and do not deserve to lose their good reputation.