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Xelam13

22 juin 2016 à 13h10

I have a problem with the game

When i ntried to play it something ocur, the game suddendly stops and is on a continious open stage, even when i close steam the game continue like that, and if i try to delete the game to re install the game it says that i can because is open, but there is no game window, any advise?

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Dogenzaka Lab 23 juin 2016 à 2h06

Hi,

Would you mind telling me some basic information about your computer?

- CPU(intel or AMD)
- OS and version
- On-board memory capacity
- GPU model number

Thanks and sorry for the inconvenience.

Xelam13

23 juin 2016 à 4h05

Dogenzaka Lab a écrit :
Hi,

Would you mind telling me some basic information about your computer?

- CPU(intel or AMD)
- OS and version
- On-board memory capacity
- GPU model number

Thanks and sorry for the inconvenience.

sure, and first thing many thanks for your time.

CPU intel n2830
OS Windows8.1 with Bing 64 bits
On-board memory capacity 4096 MB RAM
GPU Intel HD graphics (cannot find the number)

and again many thanks is so nice that the developers care about the clients you are great

Dernière modification de Xelam13; 23 juin 2016 à 8h11

Dogenzaka Lab 24 juin 2016 à 2h16

Thanks for reporting about your computer.
Let me know one more thing.
Is your game version 1.0.1?

Xelam13

24 juin 2016 à 2h48

Dogenzaka Lab a écrit :
Thanks for reporting about your computer.
Let me know one more thing.
Is your game version 1.0.1?

I can´t really tell, I mean, I bought the game two days ago, the actualization was released more or less at the same time, but because I cannot enter at the game I cannot confirm this, but since I didn´t recive any download from this game i think yes is the version 1.0.1

Dogenzaka Lab 25 juin 2016 à 7h02

Thank you
we'll looking into the cause.

Xelam13

25 juin 2016 à 8h15

Dogenzaka Lab a écrit :
Thank you
we'll looking into the cause.

Again many thanks

Dogenzaka Lab 28 juin 2016 à 1h58

It will be considered errors are out of memory to guess from the your configuration.

Please cut the resident application to increase the free Memory amount.
Or Downsize 256MB on Graphics Memory.

Xelam13

28 juin 2016 à 2h37

Ok I will try that, thanks

WLion 28 déc. 2016 à 8h15

Dogenzaka Lab a écrit :
It will be considered errors are out of memory to guess from the your configuration.

Please cut the resident application to increase the free Memory amount.
Or Downsize 256MB on Graphics Memory.

If the application has memory leaks, freeing up more memory won't solve the problem. It'll just change when the application stops working properly.

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Kyoto Colorful Days > Discussions générales > Détails du sujet

Posté le 22 juin 2016 à 13h10

Messages : 9