Game crashes on startup - Solutions / Citrix :: :THE LONGING: General Discussions

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Anselm Pyta [developer] 22 Mar, 2020 @ 3:46am

Game crashes on startup - Solutions / Citrix

If the game crashes directly on launch (The Longing.exe caused an Access Violation (0xc0000005), this might be one of the following problems :

-Running "Citrix" or other desktop virtualization
-Antivirus Software blocking the game
-outdated graphics card drivers

Solutions:
-Whitelisting the game in the antivirus software
-updating the graphics card drivers
-Uninstall Citrix. If you don't want to disable it completely, you can try this:

1) Uninstall Citrix Workspace
2) Re-Install it from Command Prompt using the following command:

CitrixWorkspaceApp.exe ADDLOCAL=ReceiverInside,ICA_Client,AM,SELFSERVICE,DesktopViewer,Flash,Vd3d,WebHelper,BrowserEngine

(there's a space after the executable name like a typical parameter)

You can also take a look at this thread:
https://gtm.you1.cn/discussions/forum/1/1743358239830363122/

Last edited by Anselm Pyta; 4 Sep, 2020 @ 11:46am

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Showing 1-15 of 43 comments

Anselm Pyta [developer] 19 Mar, 2020 @ 12:51am

Game invisible/ tiny window - Fix

This should fix itself after starting the game and waiting a bit. If it still occurs, try this:

Press ALT+ENTER after focusing the tiny window.

OR

Press Escape 5 times in a row, after clicking into the tiny games' window.

If that doesn't work, you can (carefully!) delete the registry entry with the screen configuration (Windows):

Close the game.
Run the standard Windows program "regedit.exe"

There, goto:
Computer->HKEY_CURRENT_USER->Software->Studio Seufz

Delete the entire "Studio Seufz" folder. Don't delete anything else in the registry! Be careful.

Then restart the game. Hopefully this works!
Is anyone having this problem on Mac or Linux as well?

Last edited by Anselm Pyta; 24 Apr, 2020 @ 1:12pm

American Dove Mitten has :THE LONGING:

19 Mar, 2020 @ 12:52am

I have a different problem

When I change resolution the game often goes into the corner and you can't move it anymore.

Also, sometimes the game changes resolution options. Unless you constantly updated the game and changing them.

Last edited by American Dove Mitten; 19 Mar, 2020 @ 12:53am

Anselm Pyta [developer] 19 Mar, 2020 @ 1:02am

Mmm darn it. I think all these weird resolution problems stem from the borderless window of the game. But it's hard to find out exactly, because I can't recreate any of these problems on my own.

What are your system and resolution specifications?

TheLimeyDragon has :THE LONGING:

19 Mar, 2020 @ 1:02am

You need to be careful about telling people to delete stuff from the registry.

Anselm Pyta [developer] 19 Mar, 2020 @ 1:17am

Originally posted by TheLimeyDragon:
You need to be careful about telling people to delete stuff from the registry.

good point.

Kazel

19 Mar, 2020 @ 1:27am

Same problem here with borderless window size jumping into bottom right corner and I can't do anything about it except exit the game via task manager.

But I've found a walkaround solution for this: I get the problem only when I try to change the window size. To prevent the window from jumping into the bottom right corner I choose the smallest window size first. Now my game window is smaaaall and in the middle. I can move it!
So I put it in the top left corner and change the window size to my preferred one. This worked for me so far.

American Dove Mitten has :THE LONGING:

19 Mar, 2020 @ 1:30am

Yea it has something to do with borderess window

I have Win 10, RTX 2060 , 1600x900 (but like I said, it gives me all kinds of resolution options)

Sometimes I change it to make a little window, and it goes in the corner.

Last edited by American Dove Mitten; 19 Mar, 2020 @ 1:31am

mafutofu

21 Mar, 2020 @ 11:19am

alt+enter worked for me. TY!

Minty

21 Mar, 2020 @ 8:16pm

Alt+Enter worked for me, THANK YOU!

Marr0w1

30 Mar, 2020 @ 7:15pm

I'm not really sure why some totally unrelated software I have on my pc for work (citrix) would be causing the game to crash on startup. Can we get some clarity on this?

#10

Anselm Pyta [developer] 31 Mar, 2020 @ 2:21am

Originally posted by Marr0w1:
I'm not really sure why some totally unrelated software I have on my pc for work (citrix) would be causing the game to crash on startup. Can we get some clarity on this?

It sucks, but Citrix just doesn't like games made in Unity :/
Sadly it's a common problem for many games.

#11