Game crashes on startup - Solutions / Citrix :: :THE LONGING: Allgemeine Diskussionen

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Anselm Pyta [Entwickler] 22. März 2020 um 3:46

Game crashes on startup - Solutions / Citrix

If the game crashes directly on launch (The Longing.exe caused an Access Violation (0xc0000005), this might be one of the following problems :

-Running "Citrix" or other desktop virtualization
-Antivirus Software blocking the game
-outdated graphics card drivers

Solutions:
-Whitelisting the game in the antivirus software
-updating the graphics card drivers
-Uninstall Citrix. If you don't want to disable it completely, you can try this:

1) Uninstall Citrix Workspace
2) Re-Install it from Command Prompt using the following command:

CitrixWorkspaceApp.exe ADDLOCAL=ReceiverInside,ICA_Client,AM,SELFSERVICE,DesktopViewer,Flash,Vd3d,WebHelper,BrowserEngine

(there's a space after the executable name like a typical parameter)

You can also take a look at this thread:
https://gtm.you1.cn/discussions/forum/1/1743358239830363122/

Zuletzt bearbeitet von Anselm Pyta; 4. Sep. 2020 um 11:46

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Beiträge 1–15 von 43

Anselm Pyta [Entwickler] 19. März 2020 um 0:51

Game invisible/ tiny window - Fix

This should fix itself after starting the game and waiting a bit. If it still occurs, try this:

Press ALT+ENTER after focusing the tiny window.

OR

Press Escape 5 times in a row, after clicking into the tiny games' window.

If that doesn't work, you can (carefully!) delete the registry entry with the screen configuration (Windows):

Close the game.
Run the standard Windows program "regedit.exe"

There, goto:
Computer->HKEY_CURRENT_USER->Software->Studio Seufz

Delete the entire "Studio Seufz" folder. Don't delete anything else in the registry! Be careful.

Then restart the game. Hopefully this works!
Is anyone having this problem on Mac or Linux as well?

Zuletzt bearbeitet von Anselm Pyta; 24. Apr. 2020 um 13:12

American Dove Mitten besitzt :THE LONGING:

19. März 2020 um 0:52

I have a different problem

When I change resolution the game often goes into the corner and you can't move it anymore.

Also, sometimes the game changes resolution options. Unless you constantly updated the game and changing them.

Zuletzt bearbeitet von American Dove Mitten; 19. März 2020 um 0:53

Anselm Pyta [Entwickler] 19. März 2020 um 1:02

Mmm darn it. I think all these weird resolution problems stem from the borderless window of the game. But it's hard to find out exactly, because I can't recreate any of these problems on my own.

What are your system and resolution specifications?

TheLimeyDragon besitzt :THE LONGING:

19. März 2020 um 1:02

You need to be careful about telling people to delete stuff from the registry.

Anselm Pyta [Entwickler] 19. März 2020 um 1:17

Ursprünglich geschrieben von TheLimeyDragon:
You need to be careful about telling people to delete stuff from the registry.

good point.

Kazel

19. März 2020 um 1:27

Same problem here with borderless window size jumping into bottom right corner and I can't do anything about it except exit the game via task manager.

But I've found a walkaround solution for this: I get the problem only when I try to change the window size. To prevent the window from jumping into the bottom right corner I choose the smallest window size first. Now my game window is smaaaall and in the middle. I can move it!
So I put it in the top left corner and change the window size to my preferred one. This worked for me so far.

American Dove Mitten besitzt :THE LONGING:

19. März 2020 um 1:30

Yea it has something to do with borderess window

I have Win 10, RTX 2060 , 1600x900 (but like I said, it gives me all kinds of resolution options)

Sometimes I change it to make a little window, and it goes in the corner.

Zuletzt bearbeitet von American Dove Mitten; 19. März 2020 um 1:31

mafutofu

21. März 2020 um 11:19

alt+enter worked for me. TY!

Minty

21. März 2020 um 20:16

Alt+Enter worked for me, THANK YOU!

Marr0w1

30. März 2020 um 19:15

I'm not really sure why some totally unrelated software I have on my pc for work (citrix) would be causing the game to crash on startup. Can we get some clarity on this?

#10

Anselm Pyta [Entwickler] 31. März 2020 um 2:21

Ursprünglich geschrieben von Marr0w1:
I'm not really sure why some totally unrelated software I have on my pc for work (citrix) would be causing the game to crash on startup. Can we get some clarity on this?

It sucks, but Citrix just doesn't like games made in Unity :/
Sadly it's a common problem for many games.

#11