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SHENZHEN I/O > General Discussions > Topic Details
838660422 28 Jul, 2019 @ 5:56am
CAN NOT LAUNCH THE GAME
Has anyone met the problem that can not run the game on Steam even though the local file have been checked and totally complete?

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Originally posted by noveo:
I contacted the dev, it's rather simple: be sure that your antivirus isn't blocking the folder where shenzen is installed and the folder in your documents (C:\Users\xy\Documents\My Games\SHENZHEN IO). Also be sure also you whitelist Controlled Folder Access to Shenzen
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Showing 1-6 of 6 comments
noveo 31 Jul, 2019 @ 12:10pm 
Unfortunately I have the same problem
#1
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noveo 31 Jul, 2019 @ 3:48pm 
I contacted the dev, it's rather simple: be sure that your antivirus isn't blocking the folder where shenzen is installed and the folder in your documents (C:\Users\xy\Documents\My Games\SHENZHEN IO). Also be sure also you whitelist Controlled Folder Access to Shenzen
Last edited by noveo; 31 Jul, 2019 @ 3:54pm
#2
838660422 4 Aug, 2019 @ 7:10am 
Thanks a lot! My friends! It was exactly the antivirus (Windows Defender) that blocked the folder!
My problem has been solved with your help. Thx a lot!
#3
Mathieu 8 Nov, 2020 @ 12:11pm 
Just for reference I was having the same issue but the Antivirus trick didn't do it for me. After contacting the dev I learned that MSI Afterburner and the RivaTuner Statistics Server were interfering with the game. Closing both of them fixed it for me.
#4
Ice 25 Nov, 2020 @ 11:28am 
Originally posted by Mathieu:
Just for reference I was having the same issue but the Antivirus trick didn't do it for me. After contacting the dev I learned that MSI Afterburner and the RivaTuner Statistics Server were interfering with the game. Closing both of them fixed it for me.
Thank you! This solved the problem for me.
#5
WheezyE 12 Jul @ 8:02pm 
I just had this problem too on Windows 11 Home too but was able to solve it with some help.

I first ran through this checklist of possible fixes:
1. I first made sure my antivirus had the Shenzhen I/O folder & exe in my whitelist.
2. I then made sure my graphics drivers were up-to-date.
3. I checked to make sure I wasn't running any software other users had found to interfere with Shenzhen I/O (MSI Afterburner and RivaTuner Statistics Server).
4. I set the folder and contents to not be read-only.
5. I tried running the game as Administrator.

I then emailed tech support (sticky in this forum) and was able to fix it!

SOLUTION: It turned out that Microsoft OneDrive had my save directory (C:\Users\<MYUSERNAME>\OneDrive\Documents\My Games) stored only in the cloud (visible on my computer but not accessible) and I had OneDrive disabled. Thus, my computer could see the save directory, but could not read/write to it at all. Shenzhen I/O was then not able to access the save directory at all which caused the game to never start. Once I turned OneDrive back on (and set the "My Games" directory to "Always keep on device" for OneDrive), the game started right up.

Also, shout out to the great, Zach, himself who suggested the save directory might be the issue via email!!! Thank you!
#6
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SHENZHEN I/O > General Discussions > Topic Details
Date Posted: 28 Jul, 2019 @ 5:56am
Posts: 6

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