Just watch it on YouTube.

https://youtu.be/5J5SIBrZ0H8?t=1015
Edit: That link has a timestamp, but I guess Steam ate it up. The ending movie starts at 16:54

I had the same thing happen with the SC credits, but didn't bother troubleshooting it. The Audio was playing so I just loaded up the credits for the game and played it at the same time in the browser. My theory at the time was that it's because I set the game to skip the intro cinematic when loading up the game, but I didn't test that either.

Actually, i noticed i cannot start also the opening. I can see only the Falcom logo...

the movies not playing is usually a codec problem of some sort.

Originally posted by the.jester:

the movies not playing is usually a codec problem of some sort.

i have installed the k-lite codec 15.6.0, but i do not found anything for the xvid. Now i tried to start a new game and i have to skip the opening or the game is a black screen after "my name is..." from Joshua

Try installing the Xvid codec:
https://www.xvid.com/download/

Originally posted by the.jester:

Try installing the Xvid codec:
https://www.xvid.com/download/

Already tried, now i have both klite and xvid (and in klite i can open directly the xvid screen), it can be a problem?

Solved, i disabled the Haawi (or something like this) codec from the k-lite menu, now i can see both the opening and the ending movie. I hope this solve the same problem also in second and third chapter

May be a bit of necroposting, but I found what exactly is my cause and what helps.

If you have 'grey screen' / crashes instead of ending movie and have K-Lite codec pack (or LAV Video Decoder otherwise) installed, disable MPEG4 (MPEG-4 part 2) support in LAV Video Decoder formats list as LAV decoder cannot handle this video.

Same may apply for some other community decoders based on libavcodec so trying this (disabling MPEG4 support in such) may be viable not only for LAV decoder.

Originally posted by Alex:

May be a bit of necroposting, but I found what exactly is my cause and what helps.

If you have 'grey screen' / crashes instead of ending movie and have K-Lite codec pack (or LAV Video Decoder otherwise) installed, disable MPEG4 (MPEG-4 part 2) support in LAV Video Decoder formats list as LAV decoder cannot handle this video.

Same may apply for some other community decoders based on libavcodec so trying this (disabling MPEG4 support in such) may be viable not only for LAV decoder.

Necroposting or not this was basically just in time for me. Great bit of troubleshooting, although I've not a clue how anyone worked this out.

Originally posted by Alex:

May be a bit of necroposting, but I found what exactly is my cause and what helps.

If you have 'grey screen' / crashes instead of ending movie and have K-Lite codec pack (or LAV Video Decoder otherwise) installed, disable MPEG4 (MPEG-4 part 2) support in LAV Video Decoder formats list as LAV decoder cannot handle this video.

Same may apply for some other community decoders based on libavcodec so trying this (disabling MPEG4 support in such) may be viable not only for LAV decoder.

I love you.

Originally posted by Alex:

May be a bit of necroposting, but I found what exactly is my cause and what helps.

If you have 'grey screen' / crashes instead of ending movie and have K-Lite codec pack (or LAV Video Decoder otherwise) installed, disable MPEG4 (MPEG-4 part 2) support in LAV Video Decoder formats list as LAV decoder cannot handle this video.

Same may apply for some other community decoders based on libavcodec so trying this (disabling MPEG4 support in such) may be viable not only for LAV decoder.

I also love you.

Originally posted by Alex:

May be a bit of necroposting, but I found what exactly is my cause and what helps.

If you have 'grey screen' / crashes instead of ending movie and have K-Lite codec pack (or LAV Video Decoder otherwise) installed, disable MPEG4 (MPEG-4 part 2) support in LAV Video Decoder formats list as LAV decoder cannot handle this video.

Same may apply for some other community decoders based on libavcodec so trying this (disabling MPEG4 support in such) may be viable not only for LAV decoder.

disabling the MPEG-4 part 2 in LAV works like a charm, opening video doesnt crash and finally can continue the game

I'm just wondering if it will affect other video formats in my laptop for disabling that? I dunno what that thing does so maybe a bit of info there??

sorry for necroposting

This was great, I started it back up today and was annoyed that I couldn't get the intro to play. Good solution.