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В Юплее окошко для ввода ключа находится на прежнем месте - в верхней части справа между значками "Корзина" и "Чат".
Just chiming in to say that if anyone's having trouble with the game and needs support from us at Ubisoft, we're only able to help in English. So, if you translate your posts for us, we'll be happy to assist!
Alternatively, we offer support in Russian here: https://www.ubisoft.com/ru-ru/help/contact
If everything is fine and you are just discussing the game, that's great - I'll get out of your way!
Cheers
- Ubisoft Support
ENG: I have a problem with the key and when you enter it the game does not start, but constantly asks for it and writes that it is already linked to my account. There is no solution yet, I wrote to the Ubisoft support service, I am waiting for a response. Ticket: 15557267
In that particular instance, in order to troubleshoot the issue, I would like to suggest you to try the steps below:
1. Please make sure you're launching Steam and Ubisoft Connect clients with Admin privileges
2. Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
3. Open the cache folder and move the "ownership" folder to a safe location.
4. Once you have backed up that folder, delete the "cache" folder.
5. After deleting the cache folder, please verify the game files within Steam:
- Open Steam
- Right-click the affected game in your Steam library and select Properties from the drop-down
- Select the Local files tab and click the Verify integrity of game cache... button
- Steam will verify the game's files. This process may take several minutes
- Once the process is completed, the Check Window will automatically exit
If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.
6. When this has been completed, try launching the game again.
Keep us updated!
- Ubisoft Support
ENG: Good evening! Thank you for your participation in solving the problem. I did all the above steps - it didn't help me. I contacted Ubisoft support and was told that my key has been revoked (Deluxe edition) and can no longer be used on Steam. I wrote to the Steam support service with a request for a return of the product - I received a refund and the game Assassins Creed Standard Edition. There were no problems with this version of the game, everything works fine. The problem was solved in this way, there was no other option.
Thank you for returning to the thread to let us know how this issue was resolved. If any other players are encountering similar issues, please be in touch! You can reach us through the forums here or:
Ubisoft Support Website - {LINK REMOVED}http://support.ubi.com/Cases/New
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - {LINK REMOVED}https://www.facebook.com/UbisoftSupportUK/
- Ubisoft Support
I am afraid that our Social team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
If however you would rather contact us in your native language, please reach out to us via our support website[www.ubisoft.com] and one of our agents will get back to you as soon as possible!
- Ubisoft Support