Customer Support Info - PLEASE READ :: DEATH STRANDING General Discussions

DEATH STRANDING

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AnimatedAnt_505 [developer] 13 Jul, 2020 @ 11:20pm

Customer Support Info - PLEASE READ

Hi all! We’re hoping for a super smooth launch. However, in the unlikely event that you come across bugs or issues, Players should contact our Customer Support team at https://support.505games.com/hc/en-us/requests/new where they can create a ticket or chat with our agents.

We cannot offer Customer Support here on Steam.

Answers to some of your commonly reported issues can be found here: https://support.505games.com/hc/en-us/categories/360002664939-DEATH-STRANDING

Thank you, keep on keeping on!

Last edited by AnimatedAnt_505; 3 Dec, 2020 @ 4:26am

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Showing 1-15 of 433 comments

RX-0 14 Jul, 2020 @ 3:14am

Hi Devs Can you make Death Stranding Runnable with Vulkan 1.2.135 for Windows 7 x64 users ?

Fayaine

14 Jul, 2020 @ 3:55am

Originally posted by TK BARRETTY-93:
Hi Devs Can you make Death Stranding Runnable with Vulkan 1.2.135 for Windows 7 x64 users ?

Upgrade your unsupported OS finally jesus.... im tired of arguing with stubborn Win 7 users for years. Win 7 is 11 years old. Do you want to use a PS1 cause the other are surpassing it ?

BreadThief has DEATH STRANDING

14 Jul, 2020 @ 5:12am

Originally posted by Fayaine:
Originally posted by TK BARRETTY-93:
Hi Devs Can you make Death Stranding Runnable with Vulkan 1.2.135 for Windows 7 x64 users ?

Upgrade your unsupported OS finally jesus.... im tired of arguing with stubborn Win 7 users for years. Win 7 is 11 years old. Do you want to use a PS1 cause the other are surpassing it ?

Maybe he doesn't want microsoft breaching his privacy, making him use a microsoft account, or a number of other terrible things about win10?

Done25

14 Jul, 2020 @ 5:24am

Originally posted by BreadThief:
Originally posted by Fayaine:

Upgrade your unsupported OS finally jesus.... im tired of arguing with stubborn Win 7 users for years. Win 7 is 11 years old. Do you want to use a PS1 cause the other are surpassing it ?
Maybe he doesn't want microsoft breaching his privacy, making him use a microsoft account, or a number of other terrible things about win10?

I have to say I agree, Windows 10 is a huge pain in the backside with unwanted features and even intrusive snooping...

Last edited by Done25; 23 Nov, 2020 @ 10:57pm

Fayaine

14 Jul, 2020 @ 5:27am

Originally posted by Done25:
Originally posted by BreadThief:
Maybe he doesn't want microsoft breaching his privacy, making him use a microsoft account, or a number of other terrible things about win10?
I have to say I agree, Windows 10 is a huge back in the backside with unwanted features and even intrusive snooping...

You are also guys using facebook and what not its 2020 your data gets saved everywhere no matter where you browse and play.

Joey Sav

14 Jul, 2020 @ 6:18am

what about GMT times?

Fayaine

14 Jul, 2020 @ 6:19am

Originally posted by Joey Sav:
what about GMT times?

40 min from now

kkiri

14 Jul, 2020 @ 7:23am

Originally posted by TK BARRETTY-93:
Hi Devs Can you make Death Stranding Runnable with Vulkan 1.2.135 for Windows 7 x64 users ?

They can just use win7 implementation of DX12
And yes, win7 - win10 evolution was the way of corporate intrusion into personal lifes of the users. There was no any really lifechanging things in its core to be called a better OS, it's just about building up really unnecessary things. Also these troubling times when new MS operating system can be killed by some sudden update.

Last edited by kkiri; 14 Jul, 2020 @ 7:34am

TEKXIII7

14 Jul, 2020 @ 7:25am

Why can I literally find zero support for this??? I want to smash all of my ♥♥♥♥♥♥♥ computers because I get the same error messages and no one care enough to help!!!!!!!!! Also those forums don't help

Cooperthecub has DEATH STRANDING

14 Jul, 2020 @ 7:30am

Game runs but on starting I am now getting
an access violation error pop up then a crash

An Access Violation (C0000005h) has occurred in thread 'SystemFileDevice:1' at instruction location 00000001416D4B37h

CallStack : 2560633228

0. 0x7FFFCBD3FE3E ntdll.dll, 0xCBD3FE3E
1. 0x0001416D4B37 ds.exe, 0x416D4B37
2. 0x0001416D4D91 ds.exe, 0x416D4D91
3. 0x0001416D1F99 ds.exe, 0x416D1F99
4. 0x0001416D2390 ds.exe, 0x416D2390
5. 0x0001417ABE8D ds.exe, 0x417ABE8D
6. 0x7FFFCABB7BD4 KERNEL32.DLL, 0xCABB7BD4
7. 0x7FFFCBD0CE51 ntdll.dll, 0xCBD0CE51

RAX = 3 RBX = 0 RCX = ffffffff RDX = c9c0a4b8 RSI = 210cb5c8 RDI = ac68160
R8 = 2052 R9 = ffffff0a R10 = c9c0abf0 R11 = 6a6fbc0 R12 = d00c0000 R13 = 1c10e000
R14 = ac68140 R15 = 3116 RIP = 416d4b37 RSP = 6a6fcc0 RBP = 11eea EFL = 10202

The details of the error are output in error.txt.

---------------------------
OK
---------------------------

Last edited by Cooperthecub; 14 Jul, 2020 @ 7:34am

#10

RHGaming

14 Jul, 2020 @ 7:34am

Why the game is calculating 100 mb of content and doesn't stop, so I can't play it wtf

#11

silverbolt1981 has DEATH STRANDING

14 Jul, 2020 @ 7:40am

O.k guys for the love of god,please do something about the ultrawide resolution.
We have the option of 3386x1440 instead of the mainstream 3440x1440.

#12

KingKrouch has DEATH STRANDING

14 Jul, 2020 @ 7:43am

Apparently there are some microstuttering issues that are present on Ryzen CPUs.

#13

Zappa Moltar 14 Jul, 2020 @ 8:05am

What a messy launch. Did not expect this after MGS5 launched so well. Getting no feedback at all, game just closes as soon as i start it up, windows is up to date, gpu drivers too, restarted, verified. This is a mess... I had to wait til 4pm to finally activate this ♥♥♥♥ and it doesnt work. What a waste of time.

Last edited by Zappa Moltar; 14 Jul, 2020 @ 8:06am

#14