Customer Support Info - PLEASE READ :: DEATH STRANDING Algemene discussies

DEATH STRANDING

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AnimatedAnt_505 [ontwikkelaar] 13 jul 2020 om 23:20

Customer Support Info - PLEASE READ

Hi all! We’re hoping for a super smooth launch. However, in the unlikely event that you come across bugs or issues, Players should contact our Customer Support team at https://support.505games.com/hc/en-us/requests/new where they can create a ticket or chat with our agents.

We cannot offer Customer Support here on Steam.

Answers to some of your commonly reported issues can be found here: https://support.505games.com/hc/en-us/categories/360002664939-DEATH-STRANDING

Thank you, keep on keeping on!

Laatst bewerkt door AnimatedAnt_505; 3 dec 2020 om 4:26

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1-15 van 433 reacties weergegeven

RX-0 14 jul 2020 om 3:14

Hi Devs Can you make Death Stranding Runnable with Vulkan 1.2.135 for Windows 7 x64 users ?

Fayaine

14 jul 2020 om 3:55

Origineel geplaatst door TK BARRETTY-93:
Hi Devs Can you make Death Stranding Runnable with Vulkan 1.2.135 for Windows 7 x64 users ?

Upgrade your unsupported OS finally jesus.... im tired of arguing with stubborn Win 7 users for years. Win 7 is 11 years old. Do you want to use a PS1 cause the other are surpassing it ?

BreadThief heeft DEATH STRANDING

14 jul 2020 om 5:12

Origineel geplaatst door Fayaine:
Origineel geplaatst door TK BARRETTY-93:
Hi Devs Can you make Death Stranding Runnable with Vulkan 1.2.135 for Windows 7 x64 users ?

Upgrade your unsupported OS finally jesus.... im tired of arguing with stubborn Win 7 users for years. Win 7 is 11 years old. Do you want to use a PS1 cause the other are surpassing it ?

Maybe he doesn't want microsoft breaching his privacy, making him use a microsoft account, or a number of other terrible things about win10?

Done25

14 jul 2020 om 5:24

Origineel geplaatst door BreadThief:
Origineel geplaatst door Fayaine:

Upgrade your unsupported OS finally jesus.... im tired of arguing with stubborn Win 7 users for years. Win 7 is 11 years old. Do you want to use a PS1 cause the other are surpassing it ?
Maybe he doesn't want microsoft breaching his privacy, making him use a microsoft account, or a number of other terrible things about win10?

I have to say I agree, Windows 10 is a huge pain in the backside with unwanted features and even intrusive snooping...

Laatst bewerkt door Done25; 23 nov 2020 om 22:57

Fayaine

14 jul 2020 om 5:27

Origineel geplaatst door Done25:
Origineel geplaatst door BreadThief:
Maybe he doesn't want microsoft breaching his privacy, making him use a microsoft account, or a number of other terrible things about win10?
I have to say I agree, Windows 10 is a huge back in the backside with unwanted features and even intrusive snooping...

You are also guys using facebook and what not its 2020 your data gets saved everywhere no matter where you browse and play.

Joey Sav

14 jul 2020 om 6:18

what about GMT times?

Fayaine

14 jul 2020 om 6:19

Origineel geplaatst door Joey Sav:
what about GMT times?

40 min from now

kkiri

14 jul 2020 om 7:23

Origineel geplaatst door TK BARRETTY-93:
Hi Devs Can you make Death Stranding Runnable with Vulkan 1.2.135 for Windows 7 x64 users ?

They can just use win7 implementation of DX12
And yes, win7 - win10 evolution was the way of corporate intrusion into personal lifes of the users. There was no any really lifechanging things in its core to be called a better OS, it's just about building up really unnecessary things. Also these troubling times when new MS operating system can be killed by some sudden update.

Laatst bewerkt door kkiri; 14 jul 2020 om 7:34

TEKXIII7

14 jul 2020 om 7:25

Why can I literally find zero support for this??? I want to smash all of my ♥♥♥♥♥♥♥ computers because I get the same error messages and no one care enough to help!!!!!!!!! Also those forums don't help

Cooperthecub heeft DEATH STRANDING

14 jul 2020 om 7:30

Game runs but on starting I am now getting
an access violation error pop up then a crash

An Access Violation (C0000005h) has occurred in thread 'SystemFileDevice:1' at instruction location 00000001416D4B37h

CallStack : 2560633228

0. 0x7FFFCBD3FE3E ntdll.dll, 0xCBD3FE3E
1. 0x0001416D4B37 ds.exe, 0x416D4B37
2. 0x0001416D4D91 ds.exe, 0x416D4D91
3. 0x0001416D1F99 ds.exe, 0x416D1F99
4. 0x0001416D2390 ds.exe, 0x416D2390
5. 0x0001417ABE8D ds.exe, 0x417ABE8D
6. 0x7FFFCABB7BD4 KERNEL32.DLL, 0xCABB7BD4
7. 0x7FFFCBD0CE51 ntdll.dll, 0xCBD0CE51

RAX = 3 RBX = 0 RCX = ffffffff RDX = c9c0a4b8 RSI = 210cb5c8 RDI = ac68160
R8 = 2052 R9 = ffffff0a R10 = c9c0abf0 R11 = 6a6fbc0 R12 = d00c0000 R13 = 1c10e000
R14 = ac68140 R15 = 3116 RIP = 416d4b37 RSP = 6a6fcc0 RBP = 11eea EFL = 10202

The details of the error are output in error.txt.

---------------------------
OK
---------------------------

Laatst bewerkt door Cooperthecub; 14 jul 2020 om 7:34

#10

RHGaming

14 jul 2020 om 7:34

Why the game is calculating 100 mb of content and doesn't stop, so I can't play it wtf

#11

silverbolt1981 heeft DEATH STRANDING

14 jul 2020 om 7:40

O.k guys for the love of god,please do something about the ultrawide resolution.
We have the option of 3386x1440 instead of the mainstream 3440x1440.

#12

KingKrouch heeft DEATH STRANDING

14 jul 2020 om 7:43

Apparently there are some microstuttering issues that are present on Ryzen CPUs.

#13

Zappa Moltar 14 jul 2020 om 8:05

What a messy launch. Did not expect this after MGS5 launched so well. Getting no feedback at all, game just closes as soon as i start it up, windows is up to date, gpu drivers too, restarted, verified. This is a mess... I had to wait til 4pm to finally activate this ♥♥♥♥ and it doesnt work. What a waste of time.

Laatst bewerkt door Zappa Moltar; 14 jul 2020 om 8:06

#14