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Solving troubleshooting connectivity issues
By hss
Guide based on Ubisoft's support[support.ubisoft.com] to solve problems with connectivity.
   
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Created by
hss
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Category: Modding or Configuration, Multiplayer
Languages: English
Posted
Updated
23 Dec, 2020 @ 10:03am
26 Dec, 2020 @ 8:22am
368 Unique Visitors
4 Current Favorites
Guide Index
Overview
General checking 
Actions 
Comments
General checking
  • Good Wi-Fi/Bandwidth connection.

  • Check for software conflicts[support.ubisoft.com] (firewall and proxy).

  • Check your NAT on Xbox Networking:
    1. Go to settings -> Games -> Xbox Network (or just type Xbox Network on searching bar).
    2. Correct and verify again.

  • Double NAT (Network Address Translation) - If you have two or more routers between your Pc and the server. If you are not sure about double NAT follow these steps:
    1. Access the settings of your router[support.ubi.com] and look for WAN (Wide Area Network) status (with visible addresses). It may be called slightly differently depending on the model and make of your router.
    2. Check the IP address shown there and make note of it.
    3. Next, please visit a website that allows you to check your public IP address (or open the command prompt and type "ipconfig").
    4. Compare both IPs, if they're different, you are having double NAT, try working by forwarding the ports on first router, if it doesn't work try forwarding the ports of the second router.
Actions
  • Reset your modem/router.

  • If you are using Wi-Fi, switch to a wired connection.

  • Flush DNS[support.ubisoft.com].
    1. Open your CMD as administrator and type "ipconfig /flushdns".

  • Forward ports[support.ubisoft.com] of your router used by the game (this helps to stablish an open NAT):
    • Ports used by the game:
      • 13000.
      • 13005.
      • 13200.
      • 14000.
      • 14001.
      • 14008.
    • Ports used by the Ubisoft Connect:
      • 443.
      • 14000.
      • 14008.
      • 14020.
      • 14022.
      • 14027.
      • 14028.
      • 14043.

  • Reset the hosts files[support.ubisoft.com].
    1. On Windows 10, go to c:\Windows\System32\drivers\etc.
    2. Find the file hosts in this folder and rename it to hosts.old.
    3. Create a new default hosts file (.txt) with the name hosts in the same folder as the hosts.old this text inside:
      # Copyright (c) 1993-2006 Microsoft Corp.## This is a sample HOSTS file used by Microsoft TCP/IP for Windows.## This file contains the mappings of IP addresses to host names. Each# entry should be kept on an individual line. The IP address should# be placed in the first column followed by the corresponding host name.# The IP address and the host name should be separated by at least one# space.## Additionally, comments (such as these) may be inserted on individual# lines or following the machine name denoted by a '#' symbol.## For example:## 102.54.94.97 rhino.acme.com # source server# 38.25.63.10 x.acme.com # x client host# localhost name resolution is handle within DNS itself.# 127.0.0.1 localhost# ::1 localhost

  • Enable UPnP (external restrictions) - contact your ISP or network administrator for additional information and help with enabling this feature.