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As a first step, can you please go through our {LINK REMOVED}, making sure to {LINK REMOVED}?
I'd also recommend you make sure that your game and launchers are installed on the same drive, preferably the hard drive.
Running the launchers with {LINK REMOVED} may also help your issue.
If these steps don't help, please reach out to us with copies of your {LINK REMOVED} on one of our channels below. Please include a detailed description of your issue.
If you're contacting via social media, please make sure to also include the username and email address associated with your Ubisoft account.
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{LINK REMOVED}
{LINK REMOVED}