you are being scammed
https://help-center.pissedconsumer.com/how-users-can-contact-steam-customer-service/

"It is difficult to get in touch with Steam customer support. The only option for direct contact is submitting a ticket via the Steam app support or on gtm.you1.cn/helpsteam , and there is no guarantee you will get a response or have your issue resolved.

There is no way to email Steam or call them directly. Even the Steam support email or phone numbers provided on various websites on the web do not go through. Also, there is no Steam chat support, and their representatives are not responsive"

What has been your experience with Steam products and customer service? Leave a review on PissedConsumer.com .

it is important to note how claims 2023 thusfar, related to [customer support fraud] add up over "claimed losses – $1.3M" !2023! just from this website alone.

STOP using steam