Can I use Steam wallet funds to open cases on this site?
Steam Money are not appropriate on this site. You should fill up the balance on ♥♥♥♥♥♥♥♥ directly.
I have filled up the balance but money didn’t get transferred to my profile. What should I do?
Your payment might be delayed for 5-10 minutes. If money didn`t get transferred within an hour, please contact the support, write details of payment to support@♥♥♥♥♥♥♥♥.com
I can't sell an item because pop-up dialog box is blocked on this tab!
Close tab and visit the page again. If that doesn't solve the issue, clear the browser's history.
Your drop is waiting for up to 24 hours
Full cost of the item will be returned to your balance if you don't withdraw it within 24 hours.
Before opening Cases
Be sure to check if you are able to trade on Steam, otherwise our robot will not be able to send you your items. Open your inventory, make sure there is no trade ban and it is at least 7 days after the password had been changed.
What is ♥♥♥♥♥♥♥♥ Daily Bonus?
Daily Bonus is a feature that rewards you with skins and account balance for visiting ♥♥♥♥♥♥♥♥ every day. After your daily bonus's being claimed the 24 hour timer starts until the next use.
I have opened the case, how can I withdraw my item?
Go to your profile and click the "Send" button on the item of your interest, once the trade offer is ready click "Get" button which will redirect you directly to the trade on Steam.
There is a "Temporarily Unavailable" note on the case, why?
The case/collection becomes unavailable if it does not contain all the items that are listed in it. This was preformed to provide clear randomness. Bots are monitoring the trade platform and purchase the missing items all the time.
When I click "Send" item, I get an error: "Unable to send the item"
Bot cannot send you item in the following cases:

1. You have blocked trade (logged in on the new device, recently changed the password / e-mail, changed the Steam Guard security settings, have VAC-ban, etc.).

2. Your inventory is set to "hidden" in Steam privacy settings (Check it)

3. Check your trade-link in profile and in Steam settings – they should match.

4. Bot is having problems with the Steam connection; it happens quite often, the problem is on the Steam's side. Bot could also be banned, in this case, contact the support and describe the problem in details (support@♥♥♥♥♥♥♥♥.com)

If you don't withdraw your item for 24 hours, its full cost is returned to your balance.