Defective Game - What happens with a charge back?

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The Rinja (Banned) 9 hours ago

Dragon Age the new one, all of my saves are corrupted. EFFECTIVELY I have ZERO hours in the game, because I have NO ACCESS to the 18 hours I already put in. These broken saves have apparently been present since launch and they haven't been fixed, meaning I CANNOT PLAY THIS GAME.

It is entirely broken. My refund request has been denied twice now. What happens if I charge it back by ACCURATELY complaining to my bank that you sold me a DEFECTIVE product?

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Showing 1-15 of 29 comments

J4MESOX4D 9 hours ago

Your Steam account will be locked until you reverse the chargeback.

The Rinja (Banned) 9 hours ago

Originally posted by J4MESOX4D:
Your Steam account will be locked until you reverse the chargeback.

The WHOLE account?

They certainly can't steal the rest of my library. That would be grand larceny with how many games I own.

They can take away the specific game itself only, right?

cSg|mc-Hotsauce 9 hours ago

And an account lock means nothing can be added/removed from the account while the lock is still in place.

You can still play your games with the one exception of VAC enabled servers in CS2.

CS2 updated their rules to prevent accounts with said locks from joining VAC enabled servers back in May...

https://gtm.you1.cn/games/CSGO/announcements/detail/4176604868913554021?snr=2___

Last edited by cSg|mc-Hotsauce; 9 hours ago

J4MESOX4D 9 hours ago

Originally posted by The Rinja:
Originally posted by J4MESOX4D:
Your Steam account will be locked until you reverse the chargeback.
The WHOLE account?

They certainly can't steal the rest of my library. That would be grand larceny with how many games I own.

They can take away the specific game itself only, right?

Account lock just means you can't buy anything from the store or market and sell items. Your payment method will be banned for life from the platform too even if you reverse the chargeback.

The Rinja (Banned) 9 hours ago

The premise of a transaction is that I spend money for NOT a defective product. So WHAT if I didn't know if was defective within 2 hours. Selling me the defective product in the ORIGINAL transacation is FRAUD. Do I need to sue steam for fraud if they lock my account?

The Rinja (Banned) 9 hours ago

Okay so I guess I cannot charge back the thing or get "locked out". Guess I have to consult a lawyer, thanks.

Last edited by The Rinja; 9 hours ago

J4MESOX4D 9 hours ago

Originally posted by The Rinja:
The premise of a transaction is that I spend money for NOT a defective product. So WHAT if I didn't know if was defective within 2 hours. Selling me the defective product in the ORIGINAL transacation is FRAUD. Do I need to sue steam for fraud if they lock my account?

The best thing you can do is seek help in the game forum https://gtm.you1.cn/discussions/#games

Don't do a chargeback because the cost going forward will be devastating to your account and ability to use the platform properly.

Chompman 9 hours ago

You can try placing a manual support ticket and see if that works but if that's denied then that's it.

Otherwise if this is a issue the game is having you can always backup your saved files after each playthrough and replace them when needed until this is fixed.

The Rinja (Banned) 9 hours ago

Originally posted by Chompman:
You can try placing a manual support ticket and see if that works but if that's denied then that's it.

Otherwise if this is a issue the game is having you can always backup your saved files after each playthrough and replace them when needed until this is fixed.

Where do I do a manual support ticket?

The Rinja (Banned) 9 hours ago

Originally posted by Chompman:
You can try placing a manual support ticket and see if that works but if that's denied then that's it.

Otherwise if this is a issue the game is having you can always backup your saved files after each playthrough and replace them when needed until this is fixed.

The way it works, you have no idea when your saves will get corrupted. So I would have to close and open and backup the game EVERY single save. That is a defective product.

#10

cSg|mc-Hotsauce 9 hours ago

Originally posted by The Rinja:
Originally posted by Chompman:
You can try placing a manual support ticket and see if that works but if that's denied then that's it.

Otherwise if this is a issue the game is having you can always backup your saved files after each playthrough and replace them when needed until this is fixed.
The way it works, you have no idea when your saves will get corrupted. So I would have to close and open and backup the game EVERY single save. That is a defective product.

Your issue is already in the correct game hub...

https://gtm.you1.cn/app/1845910/discussions/1/6400272865046880035/

#11

The Rinja (Banned) 9 hours ago

Originally posted by cSg|mc-Hotsauce:
Originally posted by The Rinja:
The way it works, you have no idea when your saves will get corrupted. So I would have to close and open and backup the game EVERY single save. That is a defective product.

Your issue is already in the correct game hub...

https://gtm.you1.cn/app/1845910/discussions/1/6400272865046880035/

:nkCool:

That's not a solution nor is THAT place the correct place to talk about getting a ♥♥♥♥♥♥♥ refund now is it?

#12

Chompman 9 hours ago

Originally posted by The Rinja:
Originally posted by Chompman:
You can try placing a manual support ticket and see if that works but if that's denied then that's it.

Otherwise if this is a issue the game is having you can always backup your saved files after each playthrough and replace them when needed until this is fixed.
Where do I do a manual support ticket?

Support - purchases -view complete purchasing history - select the game - I have a question about this purchase - Enter the message you want and see if that works.

#13

cSg|mc-Hotsauce 9 hours ago

Originally posted by The Rinja:
Originally posted by cSg|mc-Hotsauce:

Your issue is already in the correct game hub...

https://gtm.you1.cn/app/1845910/discussions/1/6400272865046880035/

That's not a solution nor is THAT place the correct place to talk about getting a ♥♥♥♥♥♥♥ refund now is it?

18 hours is well beyond the 2 hour requirement.

#14

The Rinja (Banned) 9 hours ago

Originally posted by Chompman:
Originally posted by The Rinja:
Where do I do a manual support ticket?
Support - purchases -view complete purchasing history - select the game - I have a question about this purchase - Enter the message you want and see if that works.

Thanks

#15

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All Discussions > Steam Forums > Help and Tips > Topic Details

Date Posted: 21 Nov @ 9:42am

Posts: 29

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