possible scam :: Steam Discussions

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tjletts 7 Dec @ 6:23pm

possible scam

i am being contacted by a user that states that i scammed them through the marketplace by buying an item and then not paying for it. i do not use the marketplace nor am i the one that bought the item. but this person is insisting that i email steam at help@steamvalveservice.com so that i can plead my case to steam support but have found no mention anywhere of steam having an email that you can contact. i have not emailed them and have instead submitted a support ticket notifying steam of the issue as a precaution, I was just trying to see if anyone had any advice or knew anything about a scam like this.

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Originally posted by magicISO Sweden:

report the person and block and move on and yes its a scam and that mail is not real

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magicISO Sweden 7 Dec @ 6:25pm

report the person and block and move on and yes its a scam and that mail is not real

nullable 7 Dec @ 6:28pm

It is a scam. Obviously. Of course Valve isn't going to make a random user contact you and tell you to contact them. Steam support doesn't work by email (or Steam Chat or Discord), so of course the email is fraudulent. And Valve can see everything your account has done, they don't need you to confirm to them whether or not you've used the market or interacted with a random user. Steam support will pretty much never need to talk to you to sort some other user's issue out. But it's a common tactic/claim/formula used by scammers because people don't know how support actually operates offhand.

Last edited by nullable; 7 Dec @ 6:31pm

Maria 7 Dec @ 6:29pm

Not just a 'possible' scam.

IT IS, 101% a scam.

𝕯𝖗𝖊𝖎𝖟𝖊𝖍𝖓 7 Dec @ 6:32pm

Even if someone else is in the same boat, this so-called advice - let’s not call it a PSA - isn’t helpful at all. People only figure things out when it’s too late ... assuming they learn anything at all.

tjletts 7 Dec @ 6:35pm

they contacted me on steam and they confronted me about buying the item and showed a screanshot with my user being the buyer. after i showed that it wasnt me then they said that they emailed steam back and explained that it was a mistake and showed a screanshot of it. then they advised that i email them as well and has gotten kinda persistent about me emailing them. i had figured it was a scam but i just wanted to reach out because i do not want my account to get banned over some bull crap

𝕯𝖗𝖊𝖎𝖟𝖊𝖍𝖓 7 Dec @ 6:38pm

Originally posted by tjletts:
showed a screanshot

I can also show you a screenshot where I added myself to the list of recent popes. That doesn’t make it any more believable or true.

magicISO Sweden 7 Dec @ 6:38pm

Originally posted by tjletts:
they contacted me on steam and they confronted me about buying the item and showed a screanshot with my user being the buyer. after i showed that it wasnt me then they said that they emailed steam back and explained that it was a mistake and showed a screanshot of it. then they advised that i email them as well and has gotten kinda persistent about me emailing them. i had figured it was a scam but i just wanted to reach out because i do not want my account to get banned over some bull crap

that is a classic way those scammers do photoshop a pic and claim that you did someting so do what i did say in the first post

tjletts 7 Dec @ 6:40pm

ok, thanks for the input from everyone. i plan on doing the simple thing of deleting and blocking

dakielrs 10 Dec @ 3:46am

It just happened to me early, and the scammer kept insisting, the funny part is that he said that I own an object on rust and I dont even own that game, I just reported it to steam

Overseer 10 Dec @ 5:41am

You have to pay close attention how they contacted you. Because the regular friends chat or profile comments are the peasant ways of doing it. Real Valve communication has its own very distinct area.
Its like somebody sets up a booth on a public walkway in front of a police station and pretends to be a cop to inform you about your premium insurance package.

#10