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Revoke your API
Scan your device for malware
Try to find a better, more detailed, answer
I'm a bit past the basics, but thanks. In addition, the account is unavailable to affect a password change at the moment.
understand this isn't my first rodeo. I stalled this chat trying to verify but valve is ♥♥♥♥ for communication here. this guy was able to retrieve a phone number I'd just added to the account at his demand so it looked extremely possible. It's hard to sort all of this out walking in the door...
scan for malware https://www.malwarebytes.com/
deauthorize all devices https://gtm.you1.cn/storesteam/twofactor/manage
revoke any api key https://gtm.you1.cn/dev/apikey
change your password on a clean computer.
generate new back up codes https://gtm.you1.cn/storesteam/twofactor/manage
contact Steam Support for more help https://support.steampowered.com/
unfriend/report/block the account(s) that are involved in the scam.
you should also tell your son to stay away from any "free games here!" web pages or links in the future, and get some decent securitiy software for your computers while you're at it.
While I do thank you for your response, the criticizing tone does little to help, and down this list we've hit the pat actions by now. I work in IT, and this PC is protected and scans clean with what you've suggested and more. This is purely an security account issue.
Because most of the time, people claiming "to be the dad" are usually not even that, around here.
The best virus and malware protection in the world doesn’t prevent phishing/social engineering stealing enough info to take over an account.
Relying solely on software to protect you is not the right choice for anyone to take.
Are you sure your son didn’t give the fake Valve employee enough info to let the account be compromised, in an attempt to fix it before you got home?
And then they asked you to present screenshots about how you add a phone number.
Having some bits getting more bits. The principle of social engineering.
Your son compromised his account and gave access to a third party who was able to use that access to try to get more access. Anyone can make a profile page and make it say whatever they want, send photo shopped screenshots, etc.
If you didn't follow the steps posted in that order then the account could still be compromised and the intruder could still have access to the API.
Well, nothing personal and it wasn't mend to offend in any way, it's just that most of "us" reading these forums see posts like this every day and just try to help as direct and plain as possible.
And again, no offense, but perhaps now is a good time to sit down with your kid(s) and explain to them how Steam support (or the world in general, so to speak...) really opperates, and how to handle situations like these when you're not at home?
It can't hurt to let them know what they have to do in case of an emergency.
Anyway, good luck on clearing this up and take care.