Hello everyone!

We would like to make sure you will enjoy your time playing Marvel's Avengers. We continued to strive for delivering a very scalable experience, and provide you with this reference guide to help you tweak the game with your system.

This forum is primarily intended for users to share their experiences and help each-other to resolve problems. When you post about technical issues that are affecting you, please remember to post in the Technical Sub-forum in either the Steam or Square Enix discussion groups.

Official support for the game can be contacted via the below links:
https://support.square-enix-games.com/s/avengers-home?game=avengers

For more information on Marvel’s Avengers, please visit the official website: https://avengers.square-enix-games.com/en-us/

To ensure you can all have a great experience with the game we will have staff from Nixxes and Crystal Dynamics monitoring these forums. However, if you require direct support on your specific issue, please use the above support links.

Crash report are automatically collected by Square Enix servers and passed along to the development team, allowing us to get immediate insight into any common issues you may run
into.

If you would like to interact with other Marvel's Avengers fans, as well as representatives from the development team, we encourage you to visit https://www.reddit.com/r/PlayAvengers/. See you there!

We are aware of stability problems with NVIDIA 10-series GPUs, in combination with the Steam Overlay. The game will often crash while using ALT-TAB, ALT-ENTER, changing display settings, or resizing the game window. This will be fixed in the next NVIDIA Game Ready Driver, and there will be a preliminary driver hotfix for users to try in the next few days. In the meanwhile we recommend disabling the Steam Overlay, or to avoid changing these settings.

Specifically for PC gamers, before posting, we urge you to check the following:

1. Install the latest drivers for your graphics card/chipset. Even if you are sure you have up to date drivers, please get the latest from your graphics card manufacturer and install them.
For NVidia users, please ensure you have the latest driver. We recommend driver version 471.68 or higher. This can be found here: http://www.nvidia.com/Download/Find.aspx?lang=en-us.
For AMD, please install AMD driver 20.21.1 or more recent. This can be found here: https://www.amd.com/en/support
For Intel, please find the latest drivers here: https://downloadcenter.intel.com/default.aspx

2. Please keep in mind the minimum requirements for the game.
We designed the game with a lot of bells and whistles for you to turn on, but you should feel quite happy running it without all of them.

The minimum requirements for the game are:

OS: Windows 10 64 bit
Processor: i3-4160 or AMD equivalent
Memory: 8 GB RAM
Graphics: NVIDIA GTX 950 / AMD 270 (min 2GB video ram)
DirectX: Version 12
Storage: 75 GB HDD space

At minimum spec we expect you to be able to run the game on LOW settings at 30 fps/720p.

Our recommended spec:

OS: Windows 10 64-bit
Processor: Intel Core i7 4770K, 3.4 Ghz or AMD Ryzen 5 1600, 3.2 Ghz
Memory: 16 GB RAM
Graphics: NVIDIA GTX 1060 6GB or AMD Radeon RX 480, 8GB
DirectX: Version 12
Storage: 110 GB SSD space

3. Please disable any additional (third party) software that might be getting in the way.
This step is for both the game not starting, and steam overlay not showing up. If your game does not start, close all third party software (such as desktop taskbar organizers/streaming software that 'hook' into the game window) and doublecheck your firewall/antivirus settings to ensure the game has the proper privileges. If steam overlay is not showing up, doublecheck third party software through process of elimination.

4. Please verify integrity of local files through Steam. For first time installation & every patch update!
Right-click on Marvel’s Avengers in your Steam game library, and select 'Properties'.
Select the 'Local Files' Tab, and then select 'Verify Integrity of Game Cache'.
Steam will verify all your files and will re-download any required in case there are corruptions.
If you downloaded the game for the first time, or if you downloaded a patch update, do this step before making forum posts if the game is not starting properly.

5. Please start the game at lower quality settings.
On Steam, after the launcher appears on game startup, select Options, and reduce the resolution to the lowest possible setting as well as select quality level 'Lowest' in the ‘Graphics’ tab. If the game runs correctly at those settings, selectively try upgrading settings to end up at a quality level that works for your machine.

6. Please ensure your machine or graphics card is not overheating or running into problems due to being overclocked.
Please use standard factory settings for your hardware to see if this resolves your problem.

7. On initial run of the game you may experience slower loading times and high CPU utilization. This is caused by D3D shader generation which will be cached on your system. Your load times will typically be better on a 2nd run. Note that after upgrading your video card or driver this may happen again, so please be aware of that as you evaluate performance.

If these steps did not help resolve your problem we would like to hear from you. The official support links are located at the top of this post, but you are also free to post here in the Technical Support sub-forum with the below information so the community may be able to help you:

• Your system specs (CPU, GPU, RAM, OS) in the form of a DXDIAG file, see below.
• GPU driver version used. If you have multiple GPUs (for example in a laptop) please provide information for both.
• The game logs some information in a file called 'Marvel’s Avengers.log' located at C:[...]Documents\Marvel’s Avengers. Please provide the contents of this file.
• When the game crashes crash information is left behind in this same Marvel’s Avenger’s folder. Please provide the dumps for the time/date at which you had the problem that you are trying to resolve.
• Please provide clear information on what exactly happens when trying to play the game on your machine. Do you manage to get into the launcher or does your issue already happen before that? Does the game always crash at a specific point in the game, or randomly after a certain time?

Follow the steps below to collect the requested DXDIAG file.
- Press the windows key and go to the search bar.
- Type DXDIAG. The program will only appear after typing the full name.
- Press enter to start the program. A new window will open.
- Press the 'save all information' button. Windows will ask you where to save the file and what name to give it.
- Supply us with the file, you can use any file storage site of your choice.