Let me play the game i paid for :: Anno 1800 Community Support

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Anno 1800 > Community Support > Topic Details

cgn1985w

31 Dec, 2024 @ 7:33am

Let me play the game i paid for

I buy the game,i spend 40 mins waiting for the game to download
i start the game,i get some nonsense about setting up an account
i enter all my details,apparently i already have an account from probably 10 years ago so now i have to reset my password, and now im asked for an activation code or a cd key,what cd key?Its 2024 and they want cd keys like its the sims 1?God knows if ill ever even play the game,ill take the loss because i got the game on sale and ill give it a bad review for all of this alone

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Showing 1-2 of 2 comments

DisamisX

1 Jan @ 4:13am

just close the window and open again

ubi-kubiq [developer] 16 hours ago

Hey cgn1985w,

thanks for reaching out.

I'm sorry to hear that you are being asked for an activation key upon launch.

To troubleshoot this issue we advise you to apply the following steps in this order >

1. Check no updates are waiting to be downloaded and that Ubisoft Connect is fully updated
2. Verify the game files of the game you are trying to launch in both Steam and Ubisoft Connect, to see if this will initiate an update >
Click here[ubi.li]
3. Run Ubisoft Connect as an admin > Click here[ubi.li]
4. Back up your save and game files then Clear the Ubisoft Connect launcher cache > Click here[ubi.li]
5. Reinstall Ubisoft Connect >Click here[ubi.li]

Please let us know if any of the above steps helped.

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Showing 1-2 of 2 comments

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Anno 1800 > Community Support > Topic Details

Date Posted: 31 Dec, 2024 @ 7:33am

Posts: 2