reinstalled twice, it would work as soon as i Restart PC or steam it will install steam redistributables it would simply not work anymore, it will open until the autosave screen and it would just crash. I guess this game is dead now. If i verify file integrity it will say 1 file failed to validate and will be reacquired but it still wont work. fore some reason in the 2 times I reinstalled the game it happened every time for no reason at all and to play it again it has to be reinstalled again as soon as you turn your computer off you have to reinstall the whole game again

Edit: I delete my save file and it downloaded my cloud save again it the game launched properly. My theory is there is something wrong with the cloud save feature on this game, not syncing properly

Hello, I'm having the same problem after I switched from an RX 5700XT to an RX6750XT. I'll try your solution, I just don't know how to download my file from the cloud.

Having the same problem as well. I can't play it on either my desktop or my laptop.

same

I tried uninstalling and reinstalling as well as deleting save file but nothing is working.
If anyone knows how to fix please describe steps please. Thank you.

I found the solution but is your video card amd? installing the old driver 22.5.1 solves the problem. the solution I found again from this forum.

Not Amd, I contacted support who sent me to the NAmeracan site and submitted a ticket repeatedly mentioned this community post also if I get an update I'll let ya know

i got 2 pc nvdia and amd graphic card, also crash after loading screen

Edited: able to load after follow step in forum by delete corrupted save file

https://gtm.you1.cn/discussions/forum/0/3801650156484227482/

well i hope your problem gets fixed have a nice day all

So this is what they've told me so far

Greetings,

Thank you for reaching out to us. I am GM Efreet from the Bandai Namco Entertainment America Player Experience Team, and I'll be assisting you.

I understand that you encountered technical difficulties when trying to play SD Gundam G Generation Cross Rays. I apologize as I know how frustrating it feels when the game is not running normally. Upon reviewing, I would suggest following these workarounds that may resolve this issue:

Verifying the Integrity of Game Files
Restart your computer and launch Steam.
Go to your library.
Right-click (Game) and select Manage.
Choose Properties
Select the Local Files tab.
Select Verify the integrity of game files.
Steam will verify the game's files; this process may take several minutes.

Change the application's Windows compatibility mode setting.
Launch Steam
Go to your library.
Right-click (Game) and select Manage.
Choose Properties
Select the Local Files tab.
Select Browse Local Files
Right-click on the game.exe file and go to Properties.
Under the Compatibility tab, disable full-screen optimizations.

Add or remove an app from the list of allowed apps.
Select the Start menu, type Allow an app through Windows Firewall, and select it from the list of results.
Select Change Settings. You might be asked for an administrator password or to confirm your choice.
To add an app, select the check box next to the app, or select Allow another app and enter the path for the app.
To remove an app, clear the check box next to the app, and then select OK.

Install and repair game frameworks and redistributable
Press on the following links, then download and install the right files:
.NET Framework: https://dotnet.microsoft.com/en-us/download
Visual Studio 2015, 2017, and 2019: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
DirectX End-User Runtime Web Installer: https://www.microsoft.com/en-us/download/details.aspx?id=35

You can also try to install the game on a different drive.

After the provided troubleshooting steps, if the issue persists, you can send us your DxDiag Report for further review of the situation. Please be guided by the following steps in providing this:

Acquiring a DirectX Diagnostics Report:
Right-click on your Start button and click "Run".
On the dialog box that appears, type "dxdiag" (without the ""), then click OK.
Allow the program to start its process, and when it is finished, click "Save All Information".
It will ask you to create a new text file. Take note of where you are saving it and name it "DxDiag".
Attach this file to your next response in this thread.

As you mentioned that your game kept on crashing, can you go ahead and share with us the event logs for this from your Event Viewer?

Go to the Windows Start Menu.
Type Event Viewer
Right-click the Event Viewer and choose Run as Administrator.
On the left side of the window, you can view all the logs according to category.
Select the drop-down menu on Windows Logs.
Choose System
Find and click Error on the event list, copy and paste the details into a text file, and send these over to us. Alternatively, you can also provide screenshots.

Furthermore, you may share with us a video showing the issue. In line with this, please know that issues like this may take some time to get resolved and would most likely be addressed through an official fix or patch for the game.

Additionally, for complete transparency, we want to clarify that if the issue arises from a corrupted save file since it is occurring when trying to load your progress, our team does not have the ability to restore saved files directly. Typically, saved files are stored locally on your console or within your platform's cloud service.

I hope for your understanding about this matter. If you have any other concerns, please let me know. Have a nice evening.

https://isthereanydeal.com/game/sd-gundam-g-generation-cross-rays/info/

Game does not work with Integrated Graphics, Crash On mission start has a work around, of deploying 1 Carrier then saving, then reload the mission, or not skipping cut scenes/Intro missions.

Hey there @Kent318 - any word back from support? Just picked the game up myself and I'm running into the same problem, and can't really find any resources online.

ya sadly so far they stated no guarantees on a response after submitting a video of the issue sorry, I'm paraphrasing but haven't yet closed the ticket but in big biz fashion responded feel free to reach out for help with anything else lol

I guess that answers the save game theory then ty