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We're sorry to hear you're having connection issues.
So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?
If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:
- What country are you currently living in?
- Steam Download Region (Steam Settings, Downloads)
- What is your internet speed? Internet Speed Test[www.speedtest.net]
- Are you using a VPN?
- What is your NAT set to?
We look forward to hearing back from you.Regards,
Team17 Support
What country are you currently living in? USA
Steam Download Region (Steam Settings, Downloads): US, Charlotte
What is your internet speed? Internet Speed Test[www.speedtest.net]: 282 Mbps download, 11.92 upload, 15 ping
Are you using a VPN? no
What is your NAT set to? closed, but I tried open
Thanks for getting back to us.
Does your PC have Wi-Fi capabilities at all?
If so, can you please try using a mobile hotspot to see if the error still occurs on another connection?
Firstly, disconnect the mobile from any wi-fi connection, then turn on the hotspot feature.
Then connect the PC to the hotspot and try to load into a game.
If not or that doesn't help, please also go through the following two connection related articles and try any steps that you have yet to do.
Article 1[team17.helpshift.com]
Article 2[team17.helpshift.com]
Get back to us when you can!
Regards,
Team17 Support
Thanks for getting in touch - sorry to see that you've experienced a similar issue.
Can you please confirm if your friend has tried all the steps listed above?
We would also recommend they try a hotspot if possible as this may help us establish where the issue is coming from.
Please do let us know and we can investigate further.
GulfcoastKilla1 - we have replied on the thread you have created regarding this and will continue support over there :)
Regards,
Team17 Support
Thanks for your reply - that's no worries at all.
The two articles listed above, while different error messages, have also solved the Lost Connection to Host error for other players so we would recommend running through those steps also and if the issue persists, we can investigate further!
Get back to us when you can.
Regards,
Team17 Support
This is an extremely frustrating issue. I highly doubt Team17 is doing any testing to address the problem since this bug has been reported over and over again since around the time of the British update, which was when my game started doing this. I wasn't able to play the game for over two months until I got to the bottom of it myself.
Thanks for getting back in touch with us.
As mentioned above by lawn boy, the issue is quite often related to or caused by a player's router or ISP. Many players have resolved this issue in the past with a different/new router or some reported changing ISP should that be something you wished to do.
We're unable to troubleshoot player's connections due to the many different connection set-ups and ISP's available, if the router has firmware causing the error to occur, this is not something that the game can resolve.
We do recommend to go through all of our connection based help articles on our support site[team17.helpshift.com] as the steps provided have all helped player's with connection issues in the past and these are built from our player fixes and recommendations.
We would also highly recommend to also reach out to your ISP to check for any firewall or firmware on the router, try using a mobile hotspot disconnected from the Wi-Fi if this is possible (if this works then this confirms an issue with the ISP connection), or changing router where also possible.
Regards,
Team17 Support