Hello. This is the "Aooni" support team.

■ Procedures for dealing with errors when starting Aooni

We are currently confirming that an error message "an error has occurred, please restart the game." occurs when launching Ao Oni.
Please try the following measures to improve the symptoms.

① Turn off the Steam cloud save function.
Select Properties from the "Settings (gear icon)" of Aooni on Steam.

In the "General" section of the properties, turn off "Save Aooni games to Steam Cloud" in the lower section (switch to the left).

② Delete the following folders from your computer.

C:\Users\ (Windows user account name) \AppData\LocalLow\GameStudioInc_\Aooni

※ The drive name (C) may change depending on your environment.
※ The "AppData" folder is a hidden folder, so before deleting it, turn on the display of hidden folders in C:\Users\ (Windows user account name).

③ Uninstall Aooni. Then reinst Aooni.

If the error persists after you have taken the above steps, please report it to the Community Hub again.

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