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 This topic has been pinned, so it's probably important
CO_Avanya 24 Jan, 2022 @ 11:55pm
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Game not working? Read this
First let's determine if it's a mod issue.
  • Go to your Steam library
  • Right click on Cities: Skylines and select "Properties"
  • Type in --noWorkshop (exactly like that) in the box at the bottom
  • Close the window to apply

Then start a new game. If the problem is gone - it was mods! If the problem remains, it's the game.

Next steps - how to fix it!


IF IT'S A MOD ISSUE
Following a major patch there's usually a brief period of instability while mods are being updated. Please see this thread for updates on what mods are currently broken and waiting for updates: https://gtm.you1.cn/app/255710/discussions/0/5219148331330301161/

List of Working / Broken Mods
For a list of mods broken, abandoned or incompatible, please see this community list:
https://pdxint.at/BrokenModCS

A special thank you to AquilaSol and Chamëleon for making and updating this list!

Please be patient with mod creators - they spend their free time making mods and don't always have time right at launch. :)

You can also get some advice and help from our YouTube tutorial, made by Strictoaster:

https://youtu.be/UJ8_ITAG0dA



IF IT'S A GAME ISSUE
Our dedicated QA team try to catch all bugs, but with tons of different setups, we unfortunately don't always catch them all. If you encounter any or just need help, please use your support forum:
https://forum.paradoxplaza.com/forum/index.php?forums/support-bug-reports.879/


COMMON ISSUES
Running out of memory
Easy to spot in the error.log - usually the pagefile will have ~100MB or less free, which is why the game crashes. Setting up a custom size pagefile of 32 GB (32000 MB since pagefiles are measured in MB) usually fixes this. If the pagefile is already set that high, reduce the amount of workshop content.
- Guide to setting up a pagefile

Citrix Workspace
The output_log.txt (or player.log on Mac and Linux) looks like this:
Initialize engine version: 5.6.6f2 (6bac21139588) GfxDevice: creating device client; threaded=1 Crash!!! SymInit: Symbol-SearchPath: '.;D:/SteamLibrary/steamapps/common/Cities_Skylines;D:/SteamLibrary/steamapps/common/Cities_Skylines;C:/WINDOWS;C:/WINDOWS/system32;SRV*C:/websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 530 OS-Version: 10.0.17134 () 0x300-0x1 D:\SteamLibrary\steamapps\common\Cities_Skylines\Cities.exe:Cities.exe (00007FF68B9D0000), size: 23814144 (result: 0), SymType: '-exported-', PDB: 'D:\SteamLibrary\steamapps\common\Cities_Skylines\Cities.exe', fileVersion: 5.6.6.44065
- Remove Citrix and reinstall with one of the workarounds found here[forum.paradoxplaza.com].

Simulation errors
These happen from time to time. There are 3 mods that can help recover a save from these errors, and all mods can be used at the same time. It’s the Loading Screen Mod, Save Our Saves and Safenets.

https://gtm.you1.cn/sharedfiles/filedetails/?id=2858591409
https://gtm.you1.cn/sharedfiles/filedetails/?id=529129546
https://gtm.you1.cn/sharedfiles/filedetails/?id=1620588636

Subscribe to all, enable them all, and then go to Options, find the Loading Screen Mod on the left, find Safe Mode and enable all options for Safe Mode.


Thank you for your patience and feel free to ask any questions you may have!
Last edited by CO_Avanya; 20 Mar, 2023 @ 3:53am
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Showing 1-15 of 1,112 comments
CO_Avanya 25 Jan, 2022 @ 1:50am 
Originally posted by Space Bag:
Hey, thank you for the great updates, I have 2 questions,
I bought the new radio stations but they show up in the main menu as un-purchased and I can not play them in game, why?
I also started losing money in my in-game city after this update, I don't use mods that change anything so has something changed by mistake or on purpose that is making something more expensive now?

Thank you

For the radio stations check in your Library in Steam if they're enabled. To do this right-click on the game, select Properties and then the DLC tab. Check to make sure they're enabled. If they do not show up as purchased try restarting Steam.

Does your city keep losing money if you let it run for a bit? Just avoid saving it if continues to be the case, but let it run 5 min to see if it stabilizes.
#1
WanderingSoul 25 Jan, 2022 @ 1:51am 
2
how is it helpful at all to recommend the use of currently out of date mods to fix problems?
Loading Screen Mod has disabled itself due to the update.
If this was an old post i could understand, but this is a brand new post clearly aimed at the new update.
#2
CO_Avanya 25 Jan, 2022 @ 1:56am 
Originally posted by WanderingSoul:
how is it helpful at all to recommend the use of currently out of date mods to fix problems?
Loading Screen Mod has disabled itself due to the update.
If this was an old post i could understand, but this is a brand new post clearly aimed at the new update.

The Loading Screen Mod might not load the new content, but if a city is not loading at all from a simulation error, it's still an option. Plus this is only temporary anyways as the mod is almost certainly gonna be updated. So I included it so I don't forget to add it later.
#3
CO_Avanya 25 Jan, 2022 @ 1:57am 
Originally posted by Space Bag:
Hey, yes all of my DLC's are enabled including those radio stations, I have even disabled and re-enabled them just in case to see if they start downloading or appear in the game, it still shows up as un-purchased in game and I can not play them (they show up as purchased on steam itself)

I will let the game run for a few minutes to see if the finances stabilize, I will update

Try verifying game files through Steam to have the DLCs show up.
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
#4
CO_Avanya 25 Jan, 2022 @ 2:11am 
Please report the radio stations not showing up properly here so it can be investigated:
https://forum.paradoxplaza.com/forum/forums/support-bug-reports.879/
#5
bobbyvrabel 25 Jan, 2022 @ 2:12am 
Thank you for everything! were all itching to slap our mods to these awesome DLC's
#6
Armandeus 25 Jan, 2022 @ 2:30am 
Originally posted by CO_Avanya:
Try verifying game files through Steam to have the DLCs show up.
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

CO_Avanya, seeing how CO encourages modding, and Loading Screen Mod is crucial to that, might I suggest that CO compensate the creator, Thule5, for his hard work and incorporate that mod into the base game?

Of course, we patiently await an update to the mod, but we cannot be selfish because this is someone's free time project.

However, the memory management of the game itself is not efficient enough on its own. I feel that CO owes Thule5 a debt for his part in making it possible for most users to run the game with popular mods and assets, and that directly contributes to the popularity of the game, benefiting CO.
Last edited by Armandeus; 25 Jan, 2022 @ 2:36am
#7
OLIVEDOG123 25 Jan, 2022 @ 2:30am 
thank you. i was confused when it just didnt work
#8
kench06 25 Jan, 2022 @ 2:39am 
So if this loading screen mod doesn't work now, how can we play our game? My map loads but I got lots of errors, I couldn't zone any industry and then after a reboot the 'active tiles' aren't where my city is!
#9
CO_Avanya 25 Jan, 2022 @ 2:42am 
Originally posted by kench06:
So if this loading screen mod doesn't work now, how can we play our game? My map loads but I got lots of errors, I couldn't zone any industry and then after a reboot the 'active tiles' aren't where my city is!

Please see this thread. Modders are working on updating their mods, but it may take a while.
https://gtm.you1.cn/app/255710/discussions/0/3194742665188283466/
#10
kench06 25 Jan, 2022 @ 2:45am 
Originally posted by CO_Avanya:
Originally posted by kench06:
So if this loading screen mod doesn't work now, how can we play our game? My map loads but I got lots of errors, I couldn't zone any industry and then after a reboot the 'active tiles' aren't where my city is!

Please see this thread. Modders are working on updating their mods, but it may take a while.
https://gtm.you1.cn/app/255710/discussions/0/3194742665188283466/

Is there an option to turn off auto updates so this doesn't happen in the future and then we can allow the important mods to be fixed before the game patch? I can only see an option to change how quickly it auto updates.

I know the core game is ok but when you build a city using these mods and then it is rendered unusable (even for a short period) isn't ideal.
#11
CO_Avanya 25 Jan, 2022 @ 2:59am 
Originally posted by kench06:
Originally posted by CO_Avanya:

Please see this thread. Modders are working on updating their mods, but it may take a while.
https://gtm.you1.cn/app/255710/discussions/0/3194742665188283466/

Is there an option to turn off auto updates so this doesn't happen in the future and then we can allow the important mods to be fixed before the game patch? I can only see an option to change how quickly it auto updates.

I know the core game is ok but when you build a city using these mods and then it is rendered unusable (even for a short period) isn't ideal.

No, the only option would be to disable automatic updates through Steam and not start the game until then. And then you may as well use the launch option -noWorkshop to check out the new content while you wait.
#12
kench06 25 Jan, 2022 @ 3:05am 
Originally posted by CO_Avanya:

No, the only option would be to disable automatic updates through Steam and not start the game until then. And then you may as well use the launch option -noWorkshop to check out the new content while you wait.

I see that the Airports DLC is the new addon but that has to be purchased, is there any other content added?
#13
CO_Avanya 25 Jan, 2022 @ 3:10am 
Originally posted by kench06:
Originally posted by CO_Avanya:

No, the only option would be to disable automatic updates through Steam and not start the game until then. And then you may as well use the launch option -noWorkshop to check out the new content while you wait.

I see that the Airports DLC is the new addon but that has to be purchased, is there any other content added?

The free patch applies the changes we've made, which is what the mods need to be updated for. So whether you get the DLC or not you will need to check which mods are broken and which ones are updated.

The Loading Screen Mod blocks new content, which likely also includes some of the free content. But if that's the only mod you use or need to play your modded city, you should be fine and just missing new stuff.
#14
Wild archer 25 Jan, 2022 @ 3:32am 
@CO_Avanya
"On Air Radio" and "Calm the Mind Radio" are missing after Buy and Install.

And YES - I did everything (restart Steam, check properties and installed DLC) and 3 new DLC work BUT this two one (new radio stations) don't work at all (they are not exist inside the game).
So PLS @CO_Avanya give me and others in the same situation an answer - should we wait for some update or just retourn this 2 new DLC, because they are unusable now?
#15
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Cities: Skylines > General Discussions > Topic Details
Date Posted: 24 Jan, 2022 @ 11:55pm
Posts: 1,112

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