Steam flatpak crash on startup: Error "steamwebheloper is not responding"

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XLR8

11 Jul @ 6:22am

Steam flatpak crash on startup: Error "steamwebheloper is not responding"

Today I have running Steam fine, but when I have trying it to startup after few hours its throw me error: "steamwebheloper is not responding".
I have tried, but nothing help:
- flatpak run com.valvesoftware.Steam -clearbeta
- flatpak run com.valvesoftware.Steam --reset
- reinstalling Steam from flatpak store

Error:

INFO:root:https://github.com/flathub/com.valvesoftware.Steam/wiki INFO:root:Will set XDG dirs prefix to /home/user/.var/app/com.valvesoftware.Steam DEBUG:root:Checking input devices permissions INFO:root:Overriding TZ to Europe/Kyiv DEBUG:root:Addding /usr/lib/extensions/vulkan/gamescope/bin to PATH DEBUG:root:Addding /usr/lib/extensions/vulkan/MangoHud/bin to PATH steam.sh[2]: Running Steam on org.freedesktop.platform 23.08 64-bit steam.sh[2]: STEAM_RUNTIME is enabled automatically setup.sh[75]: Steam runtime environment up-to-date! steam.sh[2]: Steam client's requirements are satisfied [2024-07-11 16:19:57] Startup - updater built Jun 20 2024 17:13:49 [2024-07-11 16:19:57] Startup - Steam Client launched with: '/home/user/.var/app/com.valvesoftware.Steam/.local/share/Steam/ubuntu12_32/steam' '-srt-logger-opened' '-no-cef-sandbox' 07/11 16:19:57 minidumps folder is set to /tmp/dumps 07/11 16:19:57 Init: Installing breakpad exception handler for appid(steam)/version(1718904662)/tid(135) [2024-07-11 16:19:57] Loading cached metrics from disk (/home/user/.var/app/com.valvesoftware.Steam/.local/share/Steam/package/steam_client_metrics.bin) [2024-07-11 16:19:57] Using the following download hosts for Public, Realm steamglobal [2024-07-11 16:19:57] 1. https://client-update.akamai.steamstatic.com, /, Realm 'steamglobal', weight was 1000, source = 'update_hosts_cached.vdf' [2024-07-11 16:19:57] 2. https://cdn.cloudflare.steamstatic.com, /client/, Realm 'steamglobal', weight was 1, source = 'update_hosts_cached.vdf' [2024-07-11 16:19:57] 3. https://cdn.steamstatic.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in' [2024-07-11 16:19:57] Verifying installation... [2024-07-11 16:19:58] Verification complete UpdateUI: skip show logo Steam logging initialized: directory: /home/user/.var/app/com.valvesoftware.Steam/.local/share/Steam/logs XRRGetOutputInfo Workaround: initialized with override: 0 real: 0xed0058f0 XRRGetCrtcInfo Workaround: initialized with override: 0 real: 0xed0041c0 CAppInfoCacheReadFromDiskThread took 71 milliseconds to initialize Steam Runtime Launch Service: starting steam-runtime-launcher-service Steam Runtime Launch Service: steam-runtime-launcher-service is running pid 247 bus_name=com.steampowered.PressureVessel.LaunchAlongsideSteam

OS: Ubuntu

before about 1 year all were fine

Have anyone same issue, or know how to fix it?

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Showing 1-10 of 10 comments

Kepos

11 Jul @ 6:30am

Steam flatpak and snap installations are reported to cause issues. How about trying Steam runtime or at least native?

XLR8

11 Jul @ 6:40am

Originally posted by Kepos:
Steam flatpak and snap installations are reported to cause issues. How about trying Steam runtime or at least native?

wow, its good news, I mean its not only my issue...
Could you say me where I can find flatpak and snap reports? I have checked through build-in app updater, but I cant see there fresh reports.

Yes now temporary I have using native Steam and its work fine

Kepos

11 Jul @ 6:49am

No, try searching Steam forums for flatpak or snap issues...

S-P4-RK

11 Jul @ 2:47pm

Had the same problem, switching to repo version.
I'll let you know how it goes.

XLR8

11 Jul @ 9:09pm

Originally posted by S-P4-RK:
Had the same problem, switching to repo version.
I'll let you know how it goes.

thx, if it will be fixed after some of update I will let you know too

Xenophobe

11 Jul @ 9:26pm

Originally posted by Kepos:
Steam flatpak and snap installations are reported to cause issues. How about trying Steam runtime or at least native?

they aren't official steam packages supported by valve either, makes me very wary.

https://snapcraft.io/steam

This package is maintained by Canonical and not officially supported by Valve. Please report any issues through the contact or website links.

https://flathub.org/apps/com.valvesoftware.Steam

Note: This is a community package of Steam gaming plaform not officially supported by Valve. Report bugs through linked issue tracker.

Kepos

11 Jul @ 10:56pm

Steam client is delivered with a load of the needed libraries. Those flatpak and snap clients are re-packed to fit the frame and are reported to use different paths, which is sometimes crucial for various games.

Cray

12 Jul @ 8:43am

Seen one or two posts about this previously the past two weeks.

Shame. I've been a bit critical of flatpak for various reasons, but the sandboxing it offers is a much needed move. Giving free reign and full user privileges to every piece of software running should be a thing of the past, especially for closed source apps, and triply so for something with as many open vectors as steam has.

Just a spitball guess here, but steamwebhelper does depend on some networking, including localhost/loopback, to function properly. If that's what's causing it, maybe you could give the flatpak install full network access, and then restrict it manually with something like cgroups or the opensnitch firewall? *shrug*

XLR8

12 Jul @ 8:48am

Originally posted by Cray:
Seen one or two posts about this previously the past two weeks.

Shame. I've been a bit critical of flatpak for various reasons, but the sandboxing it offers is a much needed move. Giving free reign and full user privileges to every piece of software running should be a thing of the past, especially for closed source apps, and triply so for something with as many open vectors as steam has.

Just a spitball guess here, but steamwebhelper does depend on some networking, including localhost/loopback, to function properly. If that's what's causing it, maybe you could give the flatpak install full network access, and then restrict it manually with something like cgroups or the opensnitch firewall? *shrug*

no, I haven't do any restricts for Steam flatpak repo on my host. I found that its problem of many people who using Steam on flatpak, so its some of dev issue, I hope that they will fix it soon.

+1 to sandboxed software