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Macro

3 Nov, 2017 @ 10:10pm

Steam will only connect if I'm using a VPN - Wtf?

Steam used to be working for me, up until today when it decided to cut it's connection to me for some reason - it just keeps trying to connect to the server. All amounts of resetting, reinstalling, restarting my computer don't help. It simply won't run and gives me the message "Fatal Error: Steam needs to be online to update" — and yes, I tried adding media.steamwhatever in my etc/hosts file and it still doesn't work. But the stupid part is that, once I turn on my VPN, Steam springs to life and downloads updates and connects like nothing ever happened. And I don't want to get banned for using a VPN, so I'm not really sure what else to do. I might call Bell tomorrow, maybe they are blocking it on their end? Really frustrating...

Last edited by Macro; 3 Nov, 2017 @ 10:14pm

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Showing 1-7 of 7 comments

Macro

3 Nov, 2017 @ 10:25pm

Originally posted by Maleko:
Looks good on Valve's end:
https://steamstat.us/

You should not need to edit the /etc/hosts file for Steam. Which Linux distro are you using?

Ubuntu 17.04. It was working well today, I'm not sure why is this happening.

Macro

3 Nov, 2017 @ 10:36pm

Originally posted by Maleko:
Run Steam from the terminal and paste the output.

"Running Steam on ubuntu 17.04 64-bit
STEAM_RUNTIME is enabled automatically
Pins up-to-date!
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Gtk-Message: Failed to load module "gail"
Gtk-Message: Failed to load module "atk-bridge"

(steam:20580): Gtk-WARNING **: Unable to locate theme engine in module_path: "adwaita",

(steam:20580): Gtk-WARNING **: Unable to locate theme engine in module_path: "adwaita",
/usr/share/themes/Arc-Dark/gtk-2.0/main.rc:1090: error: unexpected identifier 'direction', expected character '}'
/usr/share/themes/Arc-Dark/gtk-2.0/apps.rc:91: error: unexpected identifier 'direction', expected character '}'
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Installing breakpad exception handler for appid(steam)/version(1509425745)
Generating new string page texture 7: 128x256, total string texture memory is 131.07 KB
Generating new string page texture 8: 48x256, total string texture memory is 180.22 KB
Generating new string page texture 9: 256x256, total string texture memory is 442.37 KB
Generating new string page texture 10: 64x256, total string texture memory is 507.90 KB
[1104/013521.074284:ERROR:web_plugin_impl.cc(38)] Widevine registration is not supported after context initialization
[1104/013522.075125:ERROR:web_plugin_impl.cc(38)] Widevine registration is not supported after context initialization
[1104/013523.076025:ERROR:web_plugin_impl.cc(38)] Widevine registration is not supported after context initialization
[1104/013524.076808:ERROR:web_plugin_impl.cc(38)] Widevine registration is not supported after context initialization
Setting breakpad minidump AppID = 769
Steam_SetMinidumpSteamID: Caching Steam ID: 76561197960265728 [API loaded no]
Installing breakpad exception handler for appid(steam)/version(1509425745)
[1104/013525.077937:ERROR:web_plugin_impl.cc(38)] Widevine registration is not supported after context initialization"

After trying to add credentials and enter them:

"Generating new string page texture 11: 8x256, total string texture memory is 516.10 KB
Generating new string page texture 12: 16x256, total string texture memory is 532.48 KB
Generating new string page texture 13: 24x256, total string texture memory is 557.06 KB
Generating new string page texture 14: 32x256, total string texture memory is 589.82 KB
cminterface.cpp (2659) : Assertion Failed: m_VecNetAdrNetFilterCMs.Count() > 0
Assert( Assertion Failed: m_VecNetAdrNetFilterCMs.Count() > 0 ):cminterface.cpp:2659

Installing breakpad exception handler for appid(steam)/version(1509425745)
assert_20171104013621_18.dmp[20825]: Uploading dump (out-of-process)
/tmp/dumps/assert_20171104013621_18.dmp
assert_20171104013621_18.dmp[20825]: Finished uploading minidump (out-of-process): success = no
assert_20171104013621_18.dmp[20825]: error: Couldn't resolve host name
assert_20171104013621_18.dmp[20825]: file ''/tmp/dumps/assert_20171104013621_18.dmp'', upload no: ''Couldn't resolve host name''
cminterface.cpp (2659) : Assertion Failed: m_VecNetAdrNetFilterCMs.Count() > 0"

Macro

3 Nov, 2017 @ 10:55pm

Originally posted by Maleko:
Do you have the 32-bit version of libnss installed? You can install it with:

sudo apt install libnss-resolve:i386

Try that, and run Steam again.

♥♥♥♥♥♥♥♥♥ that worked! Thank you random internet stranger!!

emutier

27 Jan, 2018 @ 7:50am

Originally posted by Maleko:
Do you have the 32-bit version of libnss installed? You can install it with:

sudo apt install libnss-resolve:i386

Try that, and run Steam again.

Hi,

I am encountering the same problem and your suggerstion did not work unfortunately.

I am using Ubuntu 16.04LTS

Many thanks in advance!

Here is my terminal output:

========================
~$ steam
Running Steam on ubuntu 16.04 64-bit
STEAM_RUNTIME is enabled automatically
Pins up-to-date!
Installing breakpad exception handler for appid(steam)/version(1513371133)
Installing breakpad exception handler for appid(steam)/version(1513371133)
Gtk-Message: Failed to load module "gail"
Gtk-Message: Failed to load module "atk-bridge"
Gtk-Message: Failed to load module "unity-gtk-module"
Installing breakpad exception handler for appid(steam)/version(1513371133)
Installing breakpad exception handler for appid(steam)/version(1513371133)
Installing breakpad exception handler for appid(steam)/version(1513371133)
Installing breakpad exception handler for appid(steam)/version(1513371133)
Installing breakpad exception handler for appid(steam)/version(1513371133)
Installing breakpad exception handler for appid(steam)/version(1513371133)
Installing breakpad exception handler for appid(steam)/version(1513371133)
opensslconnection.cpp (♥♥♥♥) : Assertion Failed: unable to load trusted SSL root certificates
Assert( Assertion Failed: unable to load trusted SSL root certificates ):opensslconnection.cpp:♥♥♥♥

Installing breakpad exception handler for appid(steam)/version(1513371133)
crash_20180127164204_11.dmp[16250]: Uploading dump (out-of-process)
/tmp/dumps/crash_20180127164204_11.dmp
Installing breakpad exception handler for appid(steam)/version(1513371133)
Installing breakpad exception handler for appid(steam)/version(1513371133)
Installing breakpad exception handler for appid(steam)/version(1513371133)
Installing breakpad exception handler for appid(steam)/version(1513371133)
Installing breakpad exception handler for appid(steam)/version(1513371133)
Installing breakpad exception handler for appid(steam)/version(1513371133)
Generating new string page texture 7: 128x256, total string texture memory is 131,07 KB
Generating new string page texture 8: 48x256, total string texture memory is 180,22 KB
Generating new string page texture 9: 256x256, total string texture memory is 442,37 KB
Generating new string page texture 10: 64x256, total string texture memory is 507,90 KB
process 16263: arguments to dbus_message_new_method_call() were incorrect, assertion "path != NULL" failed in file ../../dbus/dbus-message.c line 1201.
This is normally a bug in some application using the D-Bus library.
crash_20180127164204_11.dmp[16250]: Finished uploading minidump (out-of-process): success = yes
crash_20180127164204_11.dmp[16250]: response: CrashID=bp-9bab7902-e406-416e-b9b4-c51dd2180127
crash_20180127164204_11.dmp[16250]: file ''/tmp/dumps/crash_20180127164204_11.dmp'', upload yes: ''CrashID=bp-9bab7902-e406-416e-b9b4-c51dd2180127''
[0127/164206.293350:ERROR:web_plugin_impl.cc(38)] Widevine registration is not supported after context initialization
[0127/164207.294595:ERROR:web_plugin_impl.cc(38)] Widevine registration is not supported after context initialization
[0127/164208.295680:ERROR:web_plugin_impl.cc(38)] Widevine registration is not supported after context initialization
[0127/164209.297023:ERROR:web_plugin_impl.cc(38)] Widevine registration is not supported after context initialization
Setting breakpad minidump AppID = 769
Steam_SetMinidumpSteamID: Caching Steam ID: 76561197960265728 [API loaded no]
Installing breakpad exception handler for appid(steam)/version(1513371133)
[0127/164210.299533:ERROR:web_plugin_impl.cc(38)] Widevine registration is not supported after context initialization
Installing breakpad exception handler for appid(steam)/version(1513371133)
Generating new string page texture 11: 384x256, total string texture memory is 901,12 KB
Installing breakpad exception handler for appid(steam)/version(1513371133)
cminterface.cpp (2670) : Assertion Failed: m_VecNetAdrNetFilterCMs.Count() > 0
Assert( Assertion Failed: m_VecNetAdrNetFilterCMs.Count() > 0 ):cminterface.cpp:2670

Installing breakpad exception handler for appid(steam)/version(1513371133)
assert_20180127164231_22.dmp[16282]: Uploading dump (out-of-process)
/tmp/dumps/assert_20180127164231_22.dmp
assert_20180127164231_22.dmp[16282]: Finished uploading minidump (out-of-process): success = yes
assert_20180127164231_22.dmp[16282]: response: CrashID=bp-53436596-493d-49f8-ab1e-fb1612180127
assert_20180127164231_22.dmp[16282]: file ''/tmp/dumps/assert_20180127164231_22.dmp'', upload yes: ''CrashID=bp-53436596-493d-49f8-ab1e-fb1612180127''
cminterface.cpp (2670) : Assertion Failed: m_VecNetAdrNetFilterCMs.Count() > 0
cminterface.cpp (2670) : Assertion Failed: m_VecNetAdrNetFilterCMs.Count() > 0

ack0329

27 Jan, 2018 @ 9:26am

For anyone with similar issues - - I was having "Internet/Network Issues" with 17.04 (very COMMON), and even occasionally with 16.04.1-2&3.

Until then I did not even know what"DNS Resolve" meant. Below is my 3 month old notes so they are likely outdated. In a nutshell I would Google: ...

Ubuntu DNS RESOLVE HOST PROLEMS NETWORK Slow Solved

and your unique stuff and I bet you will find an answer.

All these problems are gone iwth Ubuntu 17.10 (which is VERY Stable and solid using Gnome-Xorg Now)

Here are my notes

I had some UGLY networking issues with a new Ubuntu 17.04 install (been using Ubuntu variations for +10 years). It turned out to be something I have never heard of before, and was from the "new DNS host resolver in "systemd""?? • The below solution fixed the issue, and other related network slowness, and random pauses. • For other reasons I switched back to 16.04.3 LTR and all was fine in this regard from the get go. • Here is the website with a better and fuller explanation and Solution! ∘ Troujbleshooting Network Connection Problem ‣ https://www.hecticgeek.com/2017/04/ubuntu-17-04-systemd-dns-issues/ ∘ I realized that this issue was originating from a service called ‘systemd-resolved’. This is a DNS caching and validating service that comes pre-installed with Ubuntu 17.04. • service NetworkManager status • head /etc/resolv.conf • sudo nano /etc/resolv.conf ∘ change "nameserver 127.0.0.1" to nameserver 8.8.8.8 • sudo apt-get install unbound ∘ Step 3: Now let’s disable the troublesome ‘systemd-resolved’ • sudo systemctl disable systemd-resolved • sudo systemctl stop systemd-resolved • sudo nano /etc/NetworkManager/NetworkManager.conf • Change to ‣ dns=unbound • sudo systemctl enable unbound-resolvconf • service NetworkManager status ∘ reboot

Always Trying to help, Mark

And I hope this does!! It was infuriating!!

Last edited by ack0329; 27 Jan, 2018 @ 9:28am

ack0329

27 Jan, 2018 @ 10:44am

I was just trying to help, and I kinda made it clear that I am fairly ignorant of this kind of problem/solution. Having said that, when I was having issues as I stated above, all roads led to

DNS Resolve Host Problems and systemd-resolved issues, in Ubuntu 17.04, which was "Greek" to me at the time.

My symptoms were:
Slow Internet, Dropped Connections, Apps not working (TeamViewer especially), Steam "Not Connecting", Steam "Not Updating" ...

That is why I said that these "Notes" are likely outdated and just for reference

Just Trying To Help, Mark

emutier

27 Jan, 2018 @ 12:48pm

Originally posted by Maleko:
Originally posted by emutier:
Hi,

I am encountering the same problem and your suggerstion did not work unfortunately.

I am using Ubuntu 16.04LTS

Many thanks in advance!

Here is my terminal output:

That worked for the OP because they were getting this error:

"error: Couldn't resolve host name"

I don't see that in your output. So you seem to have a different problem. Possibly due to this:

"opensslconnection.cpp (♥♥♥♥) : Assertion Failed: unable to load trusted SSL root certificates"

Make sure your system is fully up to date and try (re)installing the ca-certificates package. How did you install Steam in the first place?

Thats the line I missed due to the lack of Ubuntu/Linux knowledge!

Thank you Maleko!

Solution:
sudo apt-get install --reinstall ca-certificates

Source: https://askubuntu.com/questions/420860/problem-with-certificates

I will post it in new thread too.

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Date Posted: 3 Nov, 2017 @ 10:10pm

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