The game file structure has completely changed with the September 2022 overhaul update, and we strongly suggest users completely re-install their game using the instructions below.
If you have played after February 20th, 2022 (or played the beta/test), this re-installation will not destroy your save file, however, if the last time you have played was before February 20th, 2022, there is a high risk that your save file will be reset by reinstalling the game.

• Uninstall the game from Steam.
  
• Delete the "Ghost Exorcism Inc" folder from: Steam\steamapps\common
  
• If there is a "Ghost Hunters Corp" folder, delete that.
  
• Open Steam > Settings > Downloads > Clear Download Cache.
  
• Re-install the game. - The game may take a while to launch the first time.

After that, there are several possibilities:

• After one or two minutes the game works, have fun!
  
• OR a longer wait time for your first launch, "Ghost Exorcism INC not responding" window appears, click "Wait". You should quickly arrive on the home page, have fun!

If after all that, the game starts, and soon after the window closes completely (game crash), do the following steps:

• Press Windows + R
  
• Paste the following text in the dialog box: C:\users\%username%\AppData\LocalLow\StudioGoupil\Ghost Exorcism Inc
  
• Press Enter
  
• https://ghostexorcisminc.com/public/help/Gex0000.setting
  Download the file at this address, and place it in the folder you've just opened (replace the file if needed).
  
• Launch the game.

Do not hesitate to send an email to the address: bug@ghostexorcisminc.com or join the official Discord ( copy and paste this into your browser - https://discord.gg/sMEmq5br9z ) and open a support ticket if none of these instructions helped you solve your problem.

Thank you!
- The GEx Team