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Kao the Kangaroo > Общие обсуждения > Подробности темы
Your Local Jordan 26 июн. 2022 г. в 16:59
The Frosty Canon serious bug
So I was playing through the level named "The Frosty Canyon" and the game crashed a couple of times during my gameplay. The game crashed most of the way to the end of the level, and then it crashed after I finished the level completely and was returning to the main hub.

Well unfortunately the second crash must have done something horrendous to my save file as I loaded back into the game, and it took me back to the start of the level, yet I had all the collectibles (including the KAO letters and all 5 runes) that I had previously collected during my play-through before the game crashed. Now when I return to The Frozen Mountains to proceed to the next level... suddenly I don't have the correct amount of Runes??? It says I only have 28, when I need at least 30, yet during my play-through of the level I should've ended up with a total of 33 since I started with 28? Definitely not a problem at all (/sarcasm).

Anyone got any similar experiences, or do the devs have awareness of this issue? I hope that this explains well enough the issue I was experiencing today.

My Specs for those who need to know:
AMD Ryzen 9 5900X 12-Core Processor
32GB RAM
AMD Radeon RX 6800 XT
Windows 11 Pro 21H2 (with 2022-06 Cumulative Update)

P.S., I guess I can say "fortunately" that for each crash it placed memory information in my clipboard so I will dump both crashes down below for the devs:

(Crash 1):
Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000258

0x00007ff6b5afc6d7 Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b7723640 Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b7436dcc Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b73506ae Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b54af7f5 Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b54b5cec Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b54b5d5a Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b54bffff Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b802b1f2 Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ffdd33b54e0 KERNEL32.DLL!UnknownFunction []
0x00007ffdd3ea485b ntdll.dll!UnknownFunction []

(crash 2):
Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000001f200000013

0x00007ff6b5f0b175 Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b575f1a8 Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b5ae8460 Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b772b806 Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b77486d2 Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b7350694 Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b54af7f5 Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b54b5cec Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b54b5d5a Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b54bffff Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ff6b802b1f2 Kao-Win64-Shipping.exe!UnknownFunction []
0x00007ffdd33b54e0 KERNEL32.DLL!UnknownFunction []
0x00007ffdd3ea485b ntdll.dll!UnknownFunction []
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Сообщения 1–15 из 40
Tate Multimedia  [Разработчик] 27 июн. 2022 г. в 3:01 
Thanks for the feedback, we'll look into it.
#1
SHREDDER 1 июл. 2022 г. в 12:44 
IAM STUCK for 2 weeeks because of this bug. I have completed again and again the mission but it says i have only 28 runes when it should he been 33! And because of that i cant continue! WHY?!?!?!!
#2
SHREDDER 1 июл. 2022 г. в 12:45 
pc specs
RYZEN 7 1700
16 GB DDR4 3200MHZCL15
RX 6700XT 12 GB RED DEVIL
MP 600 2TB WRITE:4950MB/S READ:4250MB/S
DELLP2416D 24'' 2560X1440 60 HZ IPS
#3
SHREDDER 5 июл. 2022 г. в 12:29 
IT IS A SHAME THAT IT HAS NOT FIXED YET! WE CANT CONTINUE THE GAME BECAUSE OF IT
#4
SHREDDER 8 июл. 2022 г. в 13:44 
Автор сообщения: Tate Multimedia
Thanks for the feedback, we'll look into it.
Any news on when you will fix it so we can continue the game?
#5
BOT Mike 9 июл. 2022 г. в 11:45 
The same thing happened to me on PS5, please fix this, the game is currently unplayable. I am stuck with 37 runes, even though i collected 41 of them, but the game crash glitched it and i cannot continue to the next level, which requires 39 runes. I sent a report. PLEASE fix this ASAP
Отредактировано BOT Mike; 9 июл. 2022 г. в 11:46
#6
BOT Mike 9 июл. 2022 г. в 11:46 
Автор сообщения: Tate Multimedia
Thanks for the feedback, we'll look into it.
Are you working on it? Do you have any bug tracker?
#7
SHREDDER 9 июл. 2022 г. в 11:54 
it should had been finxed months ago!
#8
BOT Mike 10 июл. 2022 г. в 3:58 
@Tate Multimedia. Hello when are you fixing this critical bug? The game is unplayable now
#9
SHREDDER 24 июл. 2022 г. в 14:05 
it still no FIXED 2MONTHS AFTER RELEASE! WHY?!
#10
SHREDDER 26 июл. 2022 г. в 13:04 
ANY NEWS? Still cant continue the game and today is EXACTLY 2 MONTHS SINCE RELEASE!
#11
SHREDDER 27 июл. 2022 г. в 12:27 
NOW WE ARE 2 MONTHS SINCE THE GAME RELEASED AND ICANT CONTINUE IT DUE TO THIS BUG! When will it be fixed?!
#12
BOT Mike 2 авг. 2022 г. в 3:33 
the delayed the fix to the end of august, check their discord
#13
SHREDDER 2 авг. 2022 г. в 4:23 
So finaly... AFTER 3 MONTHS SINCE RELEASE.... we will continue and finish the game! Which is something that should had been fixed days after release. In August we have to play Spiderman and Destroy all humans 2
Отредактировано SHREDDER; 2 авг. 2022 г. в 4:23
#14
Steve The Wise Chimp 5 авг. 2022 г. в 21:44 
Crud. I had the same issues. I've been hunting for days for a ruin that didn't exist.
#15
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Kao the Kangaroo > Общие обсуждения > Подробности темы
Дата создания: 26 июн. 2022 г. в 16:59
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