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Jon 19 Jul, 2022 @ 8:12am

Stray Official Topic | Bug Reports, Technical Issues, and Troubleshooting

Stray Official Topic | General Feedback and Questions

Happy Stray Launch Day! Please post all issues and bug reports here. Thanks!

Please provide as much detail as possible. If you can please send dxdiag system information (This can be retrieved by opening dxdiag via your start menu and choosing "Save All Information"), videos and screenshots to help [at] annapurnainteractive [dot] com

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Showing 1-15 of 2,074 comments

valenrei

19 Jul, 2022 @ 8:31am

run game, then crushed after screen black.
local files verified, xbox controller removed, but crush still.
what should i do?

Win 7 64bit with directx 11
AMD FX 8320
16G
Nvidia 1060 6GB (drivers 473.62)

here is the report I got:

=======================
LowLevelFatalError [File:Unknown] [Line: 902]
Rendering thread exception:
LowLevelFatalError [File:Unknown] [Line: 258]
Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed
at X:/Jenkins/sharedspace/HK_EngineSources/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116
with error E_INVALIDARG

0x000007fefd1ab87d KERNELBASE.dll!UnknownFunction []
0x0000000141320026 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000001412e120d Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014179a70b Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014178f134 Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014178f636 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142fc2e83 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142483f70 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142492a07 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000001411e6c73 Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014246fb42 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142470d23 Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014133184b Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014132bbe1 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000000770e556d kernel32.dll!UnknownFunction []
0x000000007724385d ntdll.dll!UnknownFunction []

Dj the fish has Stray

19 Jul, 2022 @ 8:35am

In the start of the game after the cut scene (the second one in the game i believe)where all the cats head to the big grass area. If you go to the pipe to the left of where you start, on the part where the pipe turns to go up, you can jump into the corner on the ground,I don't know how to explain it but i have pictures, you can easily get back up though.

Pecata

19 Jul, 2022 @ 8:40am

I played for 12 min and the game hard crashed. No errors in windows or anything, checked in task manager and it wasn't responding.
My specs:
MB: Asus ROG Maximus Z690 Apex (WiFi-6E)
CPU: Intel Core I9 12900KF (5.1 Ghz P Cores, 4.0 Ghz E Cores)
Cooler: Noctua NH-D15
Video: EVGA GeForce RTX 3080Ti FTW3 ULTRA GAMING @ 516.59
Memory: GSkill Trident Z5 RGB DDR5 6000 Mhz (F5-6000U3636E16GX2-TZ5RS)
Monitor: LG 34GN850 Gsync Compatible 34.0" Ultrawide (3440X1440)
PSU: EVGA Supernova 1000 P6
HDD/SSD/NVME: Samsung 840 Pro SSD 256GB; ADATA Ultimate SU800 SSD 512GB; Samsung 970 EVO Plus 1TB M.2 NvMe
OS: Windows 11 x64 Pro 21H2 (build 22000.795)

Jon 19 Jul, 2022 @ 8:40am

Originally posted by valenrei:
run game, then crushed after screen black.
local files verified, xbox controller removed, but crush still.
what should i do?

Win 7 64bit with directx 11
AMD FX 8320
16G
Nvidia 1060 6GB (drivers 473.62)

here is the report I got:

=======================
LowLevelFatalError [File:Unknown] [Line: 902]
Rendering thread exception:
LowLevelFatalError [File:Unknown] [Line: 258]
Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed
at X:/Jenkins/sharedspace/HK_EngineSources/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116
with error E_INVALIDARG

0x000007fefd1ab87d KERNELBASE.dll!UnknownFunction []
0x0000000141320026 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000001412e120d Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014179a70b Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014178f134 Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014178f636 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142fc2e83 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142483f70 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142492a07 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000001411e6c73 Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014246fb42 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142470d23 Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014133184b Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014132bbe1 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000000770e556d kernel32.dll!UnknownFunction []
0x000000007724385d ntdll.dll!UnknownFunction []

Hi Valenrei, unfortunately Stray is Win 10 minimum and this is probably the issue in your situation. The game relies on a handful of modern graphics API features and Win 7 compatibility does not support them.

PLUTO 19 Jul, 2022 @ 8:45am

game starts with a black screen then crashes after a minute :(

itsy bitsy has Stray

19 Jul, 2022 @ 8:52am

Can't even start up game. Get error that states
Couldn't start: C:\GAME PATH\Stray\Hk_project\Binaries\Win64\Stray-Win64-Shipping.exe" Hk_project
CreateProcess()? returned 5.

Specs:
Win10
AMD FX(tm)-8120 Eight-Core Processor 3.10 GHz
12.0 GB RAM
NVIDIA GeForce GTX 1060 6GB

Last edited by itsy bitsy; 19 Jul, 2022 @ 9:00am

Jon 19 Jul, 2022 @ 8:55am

Originally posted by SΛD SΛTΛN:
game starts with a black screen then crashes after a minute :(

Hi there do you have an error message or can you include your system specs here?

Esc

19 Jul, 2022 @ 8:57am

LowLevelFatalError [File:Unknown] [Line: 902]
Rendering thread exception:
LowLevelFatalError [File:Unknown] [Line: 258]
Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed
at X:/Jenkins/sharedspace/HK_EngineSources/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116
with error E_INVALIDARG

0x00007ff88e257788 KERNELBASE.dll!UnknownFunction []
0x00007ff7c3f90026 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c3f5120d Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c440a70b Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c43ff134 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c43ff636 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c5c32e83 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c50f3f70 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c5102a07 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c3e56c73 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c50dfb42 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c50e0d23 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c3fa184b Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c3f9bbe1 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff890bb8364 KERNEL32.DLL!UnknownFunction []
0x00007ff891db5e91 ntdll.dll!UnknownFunction []

win 10
i3 9100
gtx 1070
dx 12

Last edited by Esc; 19 Jul, 2022 @ 8:58am

Jon 19 Jul, 2022 @ 8:58am

Originally posted by anzu:
Can't even start up game. Get error that states
Couldn't start: C:\GAME PATH\Stray\Hk_project\Binaries\Win64\Stray-Win64-Shipping.exe" Hk_project
CreateProcess()? returned 5.

Hi there, are you currently running any anti-virus software on your machine? This error is most often associated with something at the system level preventing the title from starting.

Jon 19 Jul, 2022 @ 8:58am

Originally posted by Esc:
LowLevelFatalError [File:Unknown] [Line: 902]
Rendering thread exception:
LowLevelFatalError [File:Unknown] [Line: 258]
Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed
at X:/Jenkins/sharedspace/HK_EngineSources/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116
with error E_INVALIDARG

0x00007ff88e257788 KERNELBASE.dll!UnknownFunction []
0x00007ff7c3f90026 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c3f5120d Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c440a70b Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c43ff134 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c43ff636 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c5c32e83 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c50f3f70 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c5102a07 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c3e56c73 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c50dfb42 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c50e0d23 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c3fa184b Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c3f9bbe1 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff890bb8364 KERNEL32.DLL!UnknownFunction []
0x00007ff891db5e91 ntdll.dll!UnknownFunction []

Hi ESC, would you share your system specs here? Thanks!

#10

Esc

19 Jul, 2022 @ 9:00am

Originally posted by Jon:
Originally posted by Esc:
LowLevelFatalError [File:Unknown] [Line: 902]
Rendering thread exception:
LowLevelFatalError [File:Unknown] [Line: 258]
Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed
at X:/Jenkins/sharedspace/HK_EngineSources/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116
with error E_INVALIDARG

0x00007ff88e257788 KERNELBASE.dll!UnknownFunction []
0x00007ff7c3f90026 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c3f5120d Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c440a70b Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c43ff134 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c43ff636 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c5c32e83 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c50f3f70 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c5102a07 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c3e56c73 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c50dfb42 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c50e0d23 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c3fa184b Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff7c3f9bbe1 Stray-Win64-Shipping.exe!UnknownFunction []
0x00007ff890bb8364 KERNEL32.DLL!UnknownFunction []
0x00007ff891db5e91 ntdll.dll!UnknownFunction []

Hi ESC, would you share your system specs here? Thanks!

Processor: Intel(R) Core(TM) i3-9100 CPU @ 3.60GHz (4 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16320MB RAM
Page File: 5422MB used, 18896MB available
DirectX Version: DirectX 12
DX Setup Parameters: Not found

Last edited by Esc; 19 Jul, 2022 @ 9:01am

#11

itsy bitsy has Stray

19 Jul, 2022 @ 9:03am

Originally posted by Jon:
Originally posted by anzu:
Can't even start up game. Get error that states
Couldn't start: C:\GAME PATH\Stray\Hk_project\Binaries\Win64\Stray-Win64-Shipping.exe" Hk_project
CreateProcess()? returned 5.

Hi there, are you currently running any anti-virus software on your machine? This error is most often associated with something at the system level preventing the title from starting.

I am, thank you Jon. I am running Avast Premium; temporarily disabling it allowed me to launch the game.

Also thank you for being on the ball and being so quick to help us. Please know it is greatly appreciated.

#12

Stex85 19 Jul, 2022 @ 9:04am

After lauch the game:

LowLevelFatalError [File:Unknown] [Line: 902]
Rendering thread exception:
LowLevelFatalError [File:Unknown] [Line: 258]
Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed
at X:/Jenkins/sharedspace/HK_EngineSources/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116
with error E_INVALIDARG

0x000007fefd6dbe0d KERNELBASE.dll!UnknownFunction []
0x00000001411e0026 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000001411a120d Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014165a70b Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014164f134 Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014164f636 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142e82e83 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142343f70 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142352a07 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000001410a6c73 Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014232fb42 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142330d23 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000001411f184b Stray-Win64-Shipping.exe!UnknownFunction []
0x00000001411ebbe1 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000000774e570d kernel32.dll!UnknownFunction []
0x000000007764385d ntdll.dll!UnknownFunction []

OS: Win7

#13

Jon 19 Jul, 2022 @ 9:06am

Originally posted by Esc:
Originally posted by Jon:

Hi ESC, would you share your system specs here? Thanks!

Processor: Intel(R) Core(TM) i3-9100 CPU @ 3.60GHz (4 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16320MB RAM
Page File: 5422MB used, 18896MB available
DirectX Version: DirectX 12
DX Setup Parameters: Not found

Could you include your GPU and OS information as well?

#14

Jon 19 Jul, 2022 @ 9:07am

Originally posted by Stex85:
After lauch the game:

LowLevelFatalError [File:Unknown] [Line: 902]
Rendering thread exception:
LowLevelFatalError [File:Unknown] [Line: 258]
Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed
at X:/Jenkins/sharedspace/HK_EngineSources/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116
with error E_INVALIDARG

0x000007fefd6dbe0d KERNELBASE.dll!UnknownFunction []
0x00000001411e0026 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000001411a120d Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014165a70b Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014164f134 Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014164f636 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142e82e83 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142343f70 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142352a07 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000001410a6c73 Stray-Win64-Shipping.exe!UnknownFunction []
0x000000014232fb42 Stray-Win64-Shipping.exe!UnknownFunction []
0x0000000142330d23 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000001411f184b Stray-Win64-Shipping.exe!UnknownFunction []
0x00000001411ebbe1 Stray-Win64-Shipping.exe!UnknownFunction []
0x00000000774e570d kernel32.dll!UnknownFunction []
0x000000007764385d ntdll.dll!UnknownFunction []

OS: Win7